Address: 505 Newport Rd, Cardiff, CF23 9UE, United Kingdom
Phone: +442920490511
Rating: 4.3
based on 291 reviews.
Customer Service
Pros:
"Our experience was great, helped along all the way by salesman Jules."
"Thanks Will, very helpful service from you on our visits to view the car."
"The service in Ford Cardiff was fast and enjoyable."
"Had an excellent experience buying a used car at Evans Halshaw Ford Cardiff."
"Fantastic service by Richard as always."
"The service I received was outstanding! The team were so helpful and gave me a lot of support."
"Great service from William from start to finish, car was brought and delivered to Sunderland within a week."
Cons:
"When contacting the branch manager my phone calls and emails have gone unanswered."
"His manager (Joseph Jones) is not willing to correct all the issues found after delivery (some of them are vital safety concerns)."
"Forget Customer Service... they can't/won't do a single thing to help."
"Nothing has been resolved. This dealer is an absolute joke."
"I tried to contact them by phone and email on numerous occasions as I wanted to buy a car as I am a key worked, but had no response."
"When contacting the branch to raise my concern they weren’t any help at all, insisting the tyres were road legal."
"The follow up team has chased dealer so many times, still no contact made. They just don't care."
Sales Experience
Pros:
"Evans halshaw cardiff made getting a new car one of the easiest buying experiences I have had."
"Very happy with my car was pristine clean and the process was extremely quick."
"I highly recommend them."
"Sales process was slick and easy to understand, Customer service brilliant."
"Car is in great condition, and the process was thorough and clear."
"I am delighted by it and it is in top condition considering its 7 years old."
"The whole experience was smooth and hassle free."
Cons:
"The sales man I spoke to was rude, arrogant and completely disinterested."
"Terrible experience. I feel badly let down by this company."
"This is the first & last time I will do business with you."
"Just ordered a car a couple weeks ago from Wesley Holt at Evans Halshaw Ford in Cardiff again and it was a horrible experience."
"This dealer and the holding company clearly think 'customer service doesn't exist after the car is sold'."
"I left without a great feeling."
"Not my idea of a positive customer experience."
Vehicle Quality
Pros:
"I bought a ford fiesta st car reg en68wfd I owned it for 3 weeks and it was in the garage for 3 months only to find out that the head gasket has gone, passenger side drive shaft is knackered, vacuum pump for breaks is leaking oil."
"Evans Halshaw claiming they carried out a full service and checks at the time of sale."
"Bought a beautiful Ford Fiesta from here recently."
"Quality cars with prices to match and fantastic after sale's service too."
"The cars incredible."
"Car sold via Carwow and James B. the buyer got in touch swiftly and arranged collection miles away on the following Friday."
"The car runs beautifully and was handed over in a great condition."
Cons:
"The brakes jammed on me on the a470 at 70mph almost crashing into the centre reservation."
"The brake fluid not having been changed for 6 years since the car was new despite Evans Halshaw claiming a ‘full service’ is carried out by them."
"Since then the car I have purchased has developed a known fault which should/or will result in a recall for the whole model."
"Car came back filthier than I gave it to them, full of water marks, no hoovering done on the inside."
"Front bumper poor paint work as well as been glued together."
"Car was sold to me with no floor mats, turns out it didn’t even have a spare tyre or a jack to lift it in the boot."
"The car in question came with three tyres being MOT advisories/failures."