Evans Halshaw Ford Cardiff Reviews Summary

Customer Service

Pros:

• "Our experience was great, helped along all the way by salesman Jules."
• "Thanks Will, very helpful service from you on our visits to view the car."
• "The service in Ford Cardiff was fast and enjoyable."
• "Had an excellent experience buying a used car at Evans Halshaw Ford Cardiff."
• "Fantastic service by Richard as always."
• "The service I received was outstanding! The team were so helpful and gave me a lot of support."
• "Great service from William from start to finish, car was brought and delivered to Sunderland within a week."

Cons:

• "When contacting the branch manager my phone calls and emails have gone unanswered."
• "His manager (Joseph Jones) is not willing to correct all the issues found after delivery (some of them are vital safety concerns)."
• "Forget Customer Service... they can't/won't do a single thing to help."
• "Nothing has been resolved. This dealer is an absolute joke."
• "I tried to contact them by phone and email on numerous occasions as I wanted to buy a car as I am a key worked, but had no response."
• "When contacting the branch to raise my concern they weren’t any help at all, insisting the tyres were road legal."
• "The follow up team has chased dealer so many times, still no contact made. They just don't care."

Sales Experience

Pros:

• "Evans halshaw cardiff made getting a new car one of the easiest buying experiences I have had."
• "Very happy with my car was pristine clean and the process was extremely quick."
• "I highly recommend them."
• "Sales process was slick and easy to understand, Customer service brilliant."
• "Car is in great condition, and the process was thorough and clear."
• "I am delighted by it and it is in top condition considering its 7 years old."
• "The whole experience was smooth and hassle free."

Cons:

• "The sales man I spoke to was rude, arrogant and completely disinterested."
• "Terrible experience. I feel badly let down by this company."
• "This is the first & last time I will do business with you."
• "Just ordered a car a couple weeks ago from Wesley Holt at Evans Halshaw Ford in Cardiff again and it was a horrible experience."
• "This dealer and the holding company clearly think 'customer service doesn't exist after the car is sold'."
• "I left without a great feeling."
• "Not my idea of a positive customer experience."

Vehicle Quality

Pros:

• "I bought a ford fiesta st car reg en68wfd I owned it for 3 weeks and it was in the garage for 3 months only to find out that the head gasket has gone, passenger side drive shaft is knackered, vacuum pump for breaks is leaking oil."
• "Evans Halshaw claiming they carried out a full service and checks at the time of sale."
• "Bought a beautiful Ford Fiesta from here recently."
• "Quality cars with prices to match and fantastic after sale's service too."
• "The cars incredible."
• "Car sold via Carwow and James B. the buyer got in touch swiftly and arranged collection miles away on the following Friday."
• "The car runs beautifully and was handed over in a great condition."

Cons:

• "The brakes jammed on me on the a470 at 70mph almost crashing into the centre reservation."
• "The brake fluid not having been changed for 6 years since the car was new despite Evans Halshaw claiming a ‘full service’ is carried out by them."
• "Since then the car I have purchased has developed a known fault which should/or will result in a recall for the whole model."
• "Car came back filthier than I gave it to them, full of water marks, no hoovering done on the inside."
• "Front bumper poor paint work as well as been glued together."
• "Car was sold to me with no floor mats, turns out it didn’t even have a spare tyre or a jack to lift it in the boot."
• "The car in question came with three tyres being MOT advisories/failures."