Hendy Ford Transit Centre Reviews Summary

Customer Service

Pros:

• "I have purchased 2 cars from this garage and each time the service I received was exceptional."
• "Friendly service, and a new addition to it by way of a video sent to your phone by the vehicle technician explaining the work he carried out and the condition of your vehicle at the time of the service, and I found it very impressive."
• "All the staff that I spoke to were very friendly and accommodating, even during these difficult times."
• "I'd highly recommend anyone looking to buy a Ford to deal with these two as they are extremely professional and able to get you the best option that suits your needs."
• "The service there is superb with helpful and knowledgeable sales team plus service staff."
• "The entire team at Hendy Ford in Fareham is helpful, polite and offers a brilliant service throughout the entire process of buying a car."
• "Everyone in the showroom was really helpful and answered all our questions."

Cons:

• "On this occasion I was really disappointed and let down. False info was given from the booking process all way to the shortness of staff as I picked up my car."
• "Absolutely disgusting the way they treat their customers."
• "The attitude of this company is very poor."
• "Absolutely no idea what it's like to buy a car here as we gave up trying to get anyone to talk to us after 20 minutes trying."
• "DO NOT TAKE YOUR VEHICLE HERE!! If you do, it will be kept for days without any notification or contact of what is wrong with the vehicle!"
• "The service department is way too busy to make you feel like a valued customer."
• "Worst experience I've ever had at a car dealership."

Vehicle Purchase & Part Exchange

Pros:

• "Bought a van at a great price, was given a great price for my part ex."
• "I would definitely recommend Hendy Ford and will more than likely purchase my next van from here due to the recent experience."
• "I've just purchased a new car from Sacha who listened to what I wanted and walked me through all the options to find a good fit for me."
• "Great experience from start to finish. The used car sales team offered a good trade value for my old vehicle."
• "I received a 100% honest, patient, friendly and personalised service from Sacha."
• "I particularly recommend Steve French, Colin and James who have always looked after me."
• "The whole process was seamless and the sales team were professional, extremely helpful and friendly."

Cons:

• "I would strongly recommend anyone to not use this branch if looking to purchase a car."
• "I felt I was supplied a vehicle in bad faith with very poor quality potentially faulty tyres."
• "Recently bought an expensive Ford car (less than 2 years old) from them and discovered a nasty paint patch evident in strong sunlight."
• "Spent 30 k on a 18 month old ST Focus... All seemed good until you have an issue."
• "Wish I never bought from Hendy Fareham. Initially decent service but car arrived with next to no MOT after being promised it would be done before delivery."
• "Terrible service avoid at all costs. No communication from service team a wasted journey down to collect car at 5pm as no communication from team."
• "Shocked to see approved Ford approved dealer selling 2 years old corroded car!"

Communication & Responsiveness

Pros:

• "Hello I emailed on Wednesday 11th April - I have had a read receipt that evening, however no one has responded."
• "I just hope Paul Hendy gets in touch to discuss how poorly I have been treated."
• "I raised a complaint and was told I would be contacted to discuss but I'm still waiting."
• "Thank you sasha for such a warm & welcoming experience, every step of the way you kept us up to date dealt with our queries & kept us in the picture."
• "I dealt with Jack who kept me informed at all stages and as I was travelling from Scotland he made it a smooth process."
• "I can't praise Sacha, Charlotte and the sales team enough."
• "I've had really awful customer service from Hendy Ford in Fareham. It's really hard to get through to them on the phone."

Cons:

• "Beware re payment advice. Worrying experience recently, I wanted to pay by credit card... I was told they didn't take credit card payment due to FCA rules."
• "I have called on a few occasions and left messages (rarely get an answer from the garage itself) they don't return calls."
• "Terrible communication, I think the service department genuinely sees how many days it can go for without answering the phone."
• "Never answer their phones."
• "good luck trying to get their parts department on the phone took me 3 hours."
• "Never again. If you drop your car in this branch’s garage you are kept in dark."
• "I complained to the branch and was told the matter would be passed to the manager but despite chasing it up multiple times I was ignored."

Service & Maintenance

Pros:

• "Living in London, this Ford Dealership, organised a retro fit reversing camera to be fitted."
• "Had a very pleasant experience today."
• "Definitely would buy another vehicle from these guys."
• "Customer service was fine. Car was cleaned badly during the service, given back streaky with muddy door sills."
• "I picked up my new Fiesta ST line today from Fareham and have had a first class experience."
• "Just picking up my new car from Sacha, this is our 4th from him and I can't fault the world class service that he provides."
• "Must say a big thank you to Philip on parts. Was very honest that he didn't know everything about my vehicle. However with his knowledge and Persistence we got the correct parts for my vehicle."

Cons:

• "Today I had to go through what can be an arduous situation/experience when I had to change my Motobility Car,.(Renewal)."
• "Car been booked into here three times for DAB radio fix, All three times been told radio had been fixed only to pick up car and find it not working."
• "MOT was eventually done but had an oil leak and 4 damaged tyres after only a month of ownership."
• "Terrible place to get car serviced."
• "Poor communication lack of electrical knowledge they came up with a excuse not to look at the fault."
• "The first time they put a parking sensor on the front of my car and the box was put in upside down and filled with rain and stopped working which resulted in me damaging the front of my car."
• "it took Hendy all day to change a battery in a key fob. go there at your own peril."