Evans Halshaw Ford Merthyr Tydfil Reviews Summary

Customer Service

Pros:

• "James handled the sale in a professional yet friendly manner."
• "Such a smooth and fantastic experience buying a car from Evans Halshaw!"
• "Highly recommend, couldn’t thank James enough very helpful and knows his way around the cars and will answer any questions you may have, James is happy to help."
• "A big thank you to Ben for all your help with both the purchase and the excellent after-sale support."
• "Absolutely professional from first point of contact and they’ve already rang to see how I am getting on with the car."
• "Very clear communication and excellent customer service."
• "Excellent customer service provided by Matthew and a personal thank you from the branch manager."

Cons:

• "I would not recommend Merthyr branch to anyone. They obviously have no customer service skills and do not appear to know how to run a business either."
• "Seriously the customer care is non existent and the whole place is a mickey mouse set up."
• "I would call weekly to ask for updates and most of the time I could never ever get through to anyone."
• "But no one ever answered."
• "Disgusting customer service. After purchasing a car which they had dropped in price and was supposed to have been valeted! A monkey could do a better job by the way."
• "Shocking customer service. I paid £200 on the Move Me Closer scheme to have a car moved from Milton Keynes."
• "WORST CUSTOMER SERVICE EVER!!!!!!"

Sales Experience

Pros:

• "Amazing experience here. Purchased my new Puma without a hitch."
• "The young man James I think? took care of everything and looked after us."
• "Matthew and Simon were top notch and delivered everything they promised."
• "Will highly recommend if you’re looking to get a new car."
• "If you’re looking for a used car - I would recommend trying this garage with Tyrone."
• "Just Purchased a car from here and dealt with James Davies. Guys honesty for someone like me who is a first time buyer he is amazing!!"
• "The whole was very straightforward and seamless."

Cons:

• "We were then told they had sold the car in question that morning and we didn't even receive an apology."
• "Terrible after sales, absolutely shocking!!!!"
• "Went in to buy a new Ford Puma and the whole process wasn't great from start to finish."
• "Having purchased cars previously from EH Merthyr this episode of dragging things on and not doing things they said they were going to do has put me off using them again."
• "I was then left without my car for 3 months!!!!"
• "This was a whole month of going back and forth, plenty of ignored emails and awful customer service!"
• "Very disappointing, we booked a test drive for 11, after waiting 45 minutes we were advised possibly another 10 minutes. Unfortunately, you lost a customer."

Vehicle Quality

Pros:

• "I am over the moon with my Solar Silver Ford Puma ST Line X."
• "The car itself is not great I have now part exed if for a BMW after only 15000 miles."
• "Our third car from Merthyr and I’m sure it won’t be the last."
• "They fixed my bonnet up nicely after a small accident – genuinely looks brand new, I love it."
• "The car was bought at the beginning of July and has been an absolute pleasure to drive. Flew through the MOT."
• "Skoda Fabia Monte Carlo, car is in perfect condition and brilliantly sold to us by Tyrone."
• "Picked car up today and the quality of the job is excellent."

Cons:

• "Had my van back they never did the brakes."
• "The car wasn't valeted correctly (mud and food in the drivers and passengers compartments and the boot not cleaned) and the handbook was missing."
• "Also noticed since they messed about with the wiring after stripping out my dash the heated windscreen is now not working."
• "That was completely ignored and I ended up spending £800 more on fuel in the car they had given me!!!"
• "Problem got sorted after 2 1/2 weeks just for a sensor change. 3 times I spoke to them about cleaning and polishing it went to pick it up and still not cleaned and nearly half a tank of diesel used up."
• "Had a damaged alloy which was supposed to be refurbished. Poor quality repair."
• "Shocking service. Beware! If you are looking to part-exchange your car, be prepared to be offered an incredibly low value for your car."