Address: 125 Low Ln, Horsforth, Leeds LS18 5PX, United Kingdom
Phone: +441132585577
Rating: 4.3
based on 303 reviews.
Customer Service
Pros:
"They have been very honest, exceptional from the moment I rang up to the pickup of my audi a7."
"Great, friendly service from this dealer."
"The staff were brilliant, kept me updated and topped up with coffee."
"Debbie who took over from Ian I must say is an absolute gem of a person and everyone at the dealership should celebrate her ability to provide commendable customer service and a genuinely good person."
"Their staff are helpful, knowledgeable and friendly, there is a good atmosphere, and the waiting area is comfortable with TV and refreshments."
"The whole experience in the showroom was smooth and hassle-free."
"Excellent experience, 1st class service from start to finish from everyone I came into contact with."
Cons:
"He became confrontational and said he will check with head office and he would call me with an answer."
"I asked if they could put an original battery to confirm the issue before I go and spend the £300+ required and find out it may not be the true cause but simply got told 'NO'."
"Very unprofessional, avoid them!!!!"
"Service are reception smells worse than a dog kennel, staff rude and ignorant, after care appalling once purchased and paid, ZERO assistance."
"Ian flat out said no we don’t wash the car even when I showed him in black and white the customer pack I had from Evans Halshaw."
"The service is a joke and unless you complain above, nothing happens."
"They are rude, patronising liars and I deeply regret wasting my money with this awful, appalling branch."
Sales Experience
Pros:
"Would recommend him and the whole process to anyone really fantastic chap and company!"
"Been buying cars from this dealer for years, always great cars and all the sales team can’t do enough to look after you."
"Max the sales guy was there to meet me and had the car ready."
"Would highly recommend this garage for all your Vauxhall needs, different level to the rest!!"
"Jake and Ben were brilliant. No hard sell or pressure selling."
"Ben Hattersley was the sales rep who dealt with our purchase. Explained all aspects of the sale in a friendly and honest manner."
"Max couldn’t have been more helpful and gave me the best deal he could and made sure every last detail was taken care of."
Cons:
"This is the first dealership I've ever been to, and will never use them again."
"Eagerness to Sell is lacking in most big car sales operations in Britain today."
"Worst experience ever, bought my car in october 2019 5 months later noticed it wasn't driving as smoothly."
"The salesmen will tell you on sale it will do around 200 miles on a full charge total lies."
"I was sold a car that was not safe to be driven!"
"Unfortunately it’s all about sales and not aftercare."
"Wouldn't spend another penny with this garage."
After Sales Support
Pros:
"Thank you to Paul for his help with my purchase and Ian for the after sales care he provided."
"The extra touch of balloons made it all the more personal."
"We bought a car from Evans Halshaw Vauxhall at Horsforth and Kristian who dealt with us was brilliant, very professional and he had a lovely manner with customers."
"Really positive and enjoyable experience with James who helped guide us through the process."
"Thank you Kristian. We would highly recommend him."
"Reece Ayres, for his support and guidance through my purchase and acquisition process, it was absolutely seamless throughout."
"I have just recently purchased a car from the Horsforth dealership and have been really pleased with the customer experience from start to finish."
Cons:
"NEVER MORE! No service invoice. They didn't even mark it in the system. The only proof is a bank transfer."
"EDIT: 1.5 years on after care service hasn’t been great at all, realised after I bought the car that the auto stop start doesn’t work."
"Took out a 3 years warranty with their designated company, the warranty company were very knowledgeable about their terms and conditions. Can’t say the same for the reception or office staff at Evans Halshaw, who refused to accept responsibility to replace a broken spring."
"The engine light came on a couple of days after I received the car, it shakes uncontrollably and has inconsistent service history."
"Booked 5 year old 24k mile Mokka in for routine service/MOT... Now driven 2000 miles with no drop in coolant level, and tank or turbo seals have not even been replaced. Work it out🤨 Total con🤬"
"Do not use this dealership, complete waste of time with poor customer service skills."
"The lack of communication and the fact that every time you call the garage they never return your calls."