Currys Reviews Summary

Customer Service

Pros:

• "His patience and kindness were very much appreciated and I will certainly return to the store for more of his expert advice."
• "Friendly, helpful & courteous service from Naz."
• "A young man served us, he was so helpful. We got the item we needed. We had a laugh whilst we were talking."
• "Always have great experiences in this store from both Currys staff and the attached Phones 4U."
• "Excellent support from knowledgeable staff."
• "Great service as always. Staff were very friendly."
• "Excellent customer service.. Bought an American fridge freezer.. Good price range also very helpful staff.. Staff is there to explain you about products and help you to find the right product for your house.."

Cons:

• "Some of the staff are lovely, but to have a manager that is so obnoxious and rude spoils the other staff members' efforts."
• "Lack of staff, had to walk all around the store twice to get attention."
• "Poor customer service, bad attitudes and lazy staff who have no idea about the products they're selling."
• "Reserving items at this store is meaningless, drove an hour to the store, when through the long speech of upselling and then he disappeared for half hour only to come back saying they didn't have any in stock! Useless staff."
• "Not a good customer experience, waited for over 20 minutes to be served."
• "Ignored for over 15 minutes at the collection desk."
• "Unhelpful and inept staff. Drove quite a long way to pick up a reserved product, but after a 20 minute wait we were simply told they didn't have any left."

Product Availability

Pros:

• "For a small store, their stock list is well thought out and it's rare I have to go to a bigger store."
• "They have a variety of quality products, and staffs helps with comparing different products digitally in their dedicated apps and its worth being in store to have a physical view with covid protocols..."
• "Great shop full of tech and appliances."
• "The only store of its kind in and around Newport, supplying household electrical goods in abundance."
• "Once in, there's a decent stock of products in each category."
• "Boxing Day sale had some really good bargains."
• "Great place this one, helpfully staff who actually known what they are talking about, larger than normal store and plenty of stock."

Cons:

• "Absolutely useless the items in the shop aren't even there, it's a reverse argos."
• "They then didn't have any of the item I wanted in stock."
• "We asked for 5 different high quality televisions and they had no stock of any so we left with nothing."
• "Took forever to find someone to serve me then when I took my items to the till they weren't in the box."
• "Pretty much a waste of time if you want white goods. The dishwasher I wanted was not in stock anywhere local to me."
• "Useless service, reserved an item for pickup and get there to be told they don't have it."
• "I waited 20 minutes for an assistant only to be told that the two machines I had picked out were not in stock."

Staff Attitude

Pros:

• "Staff couldn't have been nicer except for the manager."
• "As soon as we walked in we were greeted by very polite and friendly staff member."
• "Was helped by a lovely lady (she may have been the manager) she was extremely helpful / Polite and friendly."
• "The guy that served us on TVs was a wealth of knowledge and advised us to purchase the right TV for my son in his flat that was also compatible with gaming."
• "We are so glad we went to Curry's Newport. We needed to research a washing machine and tumble dryer. Thank god for Ben. He was a mine of knowledge about all the machines, technology and gave the very best advice."
• "Had a issue with a cordless vacuum, the charging cable had broke. So went into Currys Newport and the manager not only sorted it but we left with a new cable."
• "Shakeel the assistant was amazing helping us find what she needed."

Cons:

• "I've been here a lot over the past 6 months. Poor customer service, bad attitudes and lazy staff who have no idea about the products they're selling."
• "I walked into Currys throughout the week to buy a new tv, I was approached by a member of staff called Jordan. he introduced himself as a team leader so I thought I was in good hands! He had no knowledge of the products and as for a ‘team leader’ he was very rude and obnoxious."
• "They have no honour behaving in such an unscrupulous manner and have no credibility as a consequence."
• "If I could give minus stars I would!! Some staff try to be helpful! but in general the majority are rude don't want to help, want to take your money."
• "In store Carphone Warehouse staff is just rude as much as they can."
• "Not very helpful."
• "The employee with purple hair was at the till and requested for my postcode... The gentlemen got very agitated and walked back out of the store."