Currys Reviews Summary

Customer Service

Pros:

• "Very good customer service!!!!"
• "Excellent service good choice of everything."
• "Have to say...what a lovely gentleman who help me get my fone fixed...he went above and beyond for me...5 ⭐...well done..."
• "Helpful staff and great selection of products."
• "Was approached by one of your sales reps... it was a sikh guy who was so helpful I just needed to let the store know."
• "Always an excellent experience. Staff are very quick and knowledgeable."
• "The staff are knowledgeable and very helpful."

Cons:

• "I will never step foot in your store again."
• "The woman who served me knew absolutely nothing about the products."
• "Literally the worst Currys PC World I've ever used."
• "Been to curry’s 3 times and every time... But the staff just stand around talking to each other."
• "I am absolutely disgusted by horrific customer service they offer instore."
• "Absolutely useless not to mention clueless. The manager on duty especially infuriating."
• "Went to the Swansea shop on Thursday. Staff sitting around ignoring me."

Product Availability and Selection

Pros:

• "A better breakdown cover than AO and products available to take home same day purchase."
• "Great free parking."
• "Havnt been in a Currys for years! What a treat, everything is interactive."
• "They have a good selection of goods and you can actually see what you're buying before you take it home."
• "You are sure to find good quality products here and demonstrations."
• "It's a great place for buying electronics and other sorts of gadgets."
• "Great place to come and see the latest gadgets and tech from the big companies."

Cons:

• "Ordered a fridge they didn,t have, so they had to send for one..then didn,t communicate when they would eventually deliver it."
• "Selection of TVs in store is very limited, models are all over the place and again nobody to help and advise."
• "Bought a Bose speaker for my husband for Christmas when he opens it Christmas morning there was no speaker in the box."
• "Went in looking for a TV but most of what I wanted to order they didn't have."
• "Nintendo Switch products displayed didn't have prices, SD cards the other side of store and again not priced."
• "Morfa store, diabolical service. Handed in an iPad for repair only to find out that it hadn't even left the store."
• "We went into the shop to purchase a turn table... After 5 minutes we were told they did not have even in the warehouse."

Staff Behavior and Attitude

Pros:

• "I had such wonderful experience. One particular staff called Dimpho I believe, took care of me and demonstrated the pure essence of customer service."
• "Good honest service assistance could have easily given me information which was not accurate but gave me a phone number to ring for the manufacturer."
• "Very patient staff, very helpful and at the end of his shift so normally staff can't be bothered."
• "The staff there was very helpful."
• "As the owner of a digital business married to an IT engineer we don't always have high expectations of high street tech stores, but we were delighted today."
• "Staff are very friendly and helpful also know what they are talking about bought a few things from here like a camera and chromebook."
• "Hannah was really friendly and helpful. She was very knowledgeable with all the different phones and contracts."

Cons:

• "Ignorant and not very helpful to customers trying to force customers to get insurance on any products in a very bad attitude way."
• "Staff disgusting today (Robert)!"
• "Beware of deceitful hard sell reps pretending to be Curry's assistants."
• "Very disappointed with my Curry’s purchase on this occasion... Quite obvious that DPD cannot provide a service."
• "Manager is rude and doesn't listen when you try and explain your problem."
• "Took ages to be seen and when I did he left to go home so waited again."
• "Staff were ignorant and four blocked an aisle and my wife and I had to squeeze between them."