Currys Reviews Summary

Customer Service

Pros:

• "Thank you to the staff who were polite, knowledgeable, and friendly on both of my visits recently when I went to buy a new laptop."
• "Great experience everybody was extremely friendly and helpful especially the young man that served me when I bought the soundbar, and also the man I saw today when I was seeking advice how to set it up."
• "Absolutely brilliant. Your assistant was extremely helpful and nothing was too much trouble."
• "What a lovely experience today. Josh really knew what he was talking about and went above and beyond to help us choose the right products for our needs."
• "Bought a laptop for my grandson at this store this afternoon. Being served by Jack (op: 17) who was a delight to deal with! No nonsense, pleasant, informed conversation."
• "We had great customer service from the Christchurch store."
• "Visited Currys today. Reserved the item online, dropped into the store, paid and were out in under 10 minutes."

Cons:

• "The worst shopping experience I have had in a good while."
• "Only seems to be 1 or 2 people in store with any knowledge as all the sales staff have to refer even the simplest of questions to them."
• "Poor level of customer service in fact non-existent as staff members purely suggest that they will get someone to help only to disappear, surely 20 minutes is excessive to wait for staff?"
• "Not a good experience. This store is beyond understaffed and the few staff who are there are completely incompetent and useless."
• "Incompetent and oblivious staff, particularly the manager."
• "Staff stood around talking in groups ... no one to help with my enquiry, when I did find someone who was interested in helping his knowledge about the TVs I found to be very poor."
• "Rude rude rude. Absolutely appalling service."

Product Availability

Pros:

• "Visited the christchurch store..very impressed with there selection of hoovers."
• "Nice layout with plenty of choice on offer."
• "They offer a large selection."
• "They had good stock and i was in and out nice and quick!"
• "Not a bad place to shop, large car park, bright well lit store, huge range of stock."
• "This Curry’s PC World is a great place to go and see what you want to buy. It might not always be the best prices but the staff are very friendly and they can price match."
• "Extensive range of TV'S on display! Tad overwhelming and so we sought help from one of the available staff. Very helpful and knowledgeable."

Cons:

• "I wanted to purchase in store however they had zero stock on the items I was asking for."
• "Has become a showroom with very very stock..much better to buy online and save disappointment."
• "Dirty, unhelpful but for me a must to see the item in real life, but not in stock so I bought online."
• "Not easy to get any help to find particular laptops - when we did get help we found the products we had come to see were not stocked."
• "Didn't have what I wanted in stock (they never do) but they did order my product to be collected at another time...slightly inconvenient but that seems to be the norm."
• "Poor customer experience, wanted an item on sale but none on the shelf."
• "Went to purchase large Bosch fridge freezer, sadly no stock."

Store Experience

Pros:

• "In a covid lockdown you can go to pick up goods."
• "As they offer a seven day price match I would suggest this is a great place to shop."
• "I went into Christchurch store to buy a hoover and a Fitbit, I was greeted at the door by 2 lovely ladies."
• "The store was clean and tidy and, since it was bitterly cold outside, I appreciated the comfortable warmth of the store."
• "Nice large store with limited parking in the carpark adjacent which is free to customers for 90 minutes."
• "Spacious and clean store."
• "This is a large store and very busy."

Cons:

• "It takes a while to get assistance here, staff happy to stand around by the entrance."
• "Went into Christchurch Branch today, no salesperson, I had to wait by Tvs for one to come and assist."
• "Click and collect here is a nightmare! You have to fill in an online form when you get there and wait for them to bring it out."
• "Blumming awful! Shrill alarms going off in the shop, you have to find someone to help."
• "Customer service was very poor. Had to wait approximately 10 minutes to be helped and there were lots of staff just standing around chatting to each other."
• "Walked in to purchase a pair of headphones with a £150 budget. Asked to test a pair of on display headphones but was told they don’t work."
• "Had to wait till 10:00a.m for store to open (at least half a dozen potential customers drove up tried doors and drove away while i was waiting)."

Pricing and Sales

Pros:

• "Cheap laptop not a problem."
• "Price/staff/availability of products all good, but unfortunately pushing mcafee bad deal as a good deal, very poor!!!"
• "Based on my visit today I would recommend the Christchurch branch of Currys."
• "Would just like to say a big thankyou to karen🌟 I popped in for some advice on my son's 'kids kindle' as it wasn't working properly and the lady on customer services couldn't have been more helpful and rectified the problem for me ☺"
• "Stock and pricing is usually OK, although I find the customer service lacking."
• "Went to a small electrical shop in New Milton and bought the same model £30 cheaper and great service, should have gone there in the first place and it's plenty powerful enough."
• "Click and collect service is also very convenient and fast."

Cons:

• "The most uninterested group of people you could meet, rude not at all helpful, wanders round the store with their hands in pockets and using their phone, if you get help you are very lucky."
• "They charged the full price plus added £35 for delivery."
• "Poor Company overall, bought an item click and collect. Only too find out I had too wait 2 days for delivery after the order was placed, Telepsales staff rude."
• "Shame there isn't zero star option. because they don't deserve even 1 Star."
• "Absolute waste of time and space...item reserved for collection...turn up... don't have it ....'due to a computer glitch' despite being reserved 24 hours earlier!!"
• "Shocking customer service, item paid for was not delivered on time and they could not tell us when we would receive it."
• "Everytime I use this shop I wonder why. Went to get a speaker advertised at £49 on their website. On shelf with clear label at 49. A pile of 5. Took it to checkout and it turned out to be 99!"