KFC St Helens - Central Retail Park Reviews Summary

Order Accuracy

Pros:

• "The staff have been efficient and pleasant."
• "They refunded us the full meal without question."
• "Every time we've been, they've got our order right and the food has been really nice."
• "This time the order was correct and the food was all lovely."

Cons:

• "Order wrong again! How hard is it? Order a fully loaded meal don't put chicken piece in.!!"
• "Honestly how hard is it to put chicken in the right bag!? Been a few times now and not once have I had a correct order."
• "Our last order was missing fries, an entire bucket of chicken and a side."
• "Every item I asked for was not available and I asked for 4 different meals off the menu until finally I got what I asked for."
• "We were also not given the correct food that we had ordered."
• "Forgot to add a number of items from my drive through order."
• "Got home everything wrong, our burgers that we didn't want was really really cold, missing beans, was given coleslaw instead of gravy."

Cleanliness

Pros:

• "Fast service, nice, reasonably clean place."
• "Cleanliness of the restaurant is much better and a massive improvement from past visits when I haven't reviewed."
• "Update: things have massively improved since my last review and is a good place to go since the refurbishment and staff changes."

Cons:

• "No clean tables even tho there where only three tables taken."
• "No one cleaning tables when the table was empty, we cleaned our own also another couple that came in did exactly the same as we witnessed that someone had just left the table before they came in."
• "The store was very dirty, 3 staff members behind the till when there was only the 3 of us in the store."
• "The one thing I would say the restaurant needs someone on the floor at all times because empty food wrappers on all tables, bins full which is not very hygienic."
• "The place and tables were absolutely filthy dirty."
• "The cleanliness on my visit was appalling. And the floors seemed greasy."
• "One of the filthiest KFC's I have ever visited."

Staff Service

Pros:

• "The staff were pleasant and friendly."
• "Ryan was very kind and couldn't apologise enough he is a credit to the kfc team in sthelens."
• "The staff did a good job and were helpful and pleasant despite what looked like a horrible working day."
• "The girl who served us last time we went was really friendly."
• "Staff were pleasant, even apologising for the wait, which was a while seeing how it wasn't busy."

Cons:

• "Terrible on Sundays I ordered via app to collect. Waited ages and girls didn't even ask what order it was."
• "The staff are disorganised and generally bad."
• "Seemed short staffed, only 1 serving & busy."
• "Staff were rude, unhelpful, tried saying I didn’t order and pay for what I was saying."
• "Approached counter to two staff, both kept heads down looking at a mobile phone and walked off after about a minute with no eye contact or greeting."
• "Staff incredibly slow and seems like they don't even care if there 5+ people in the queue waiting to be served."
• "Slow service, poorly-trained staff who are rude, order is always wrong and the food has made me poorly more than once."

Food Quality

Pros:

• "The mini fillets were also excellent."
• "Nice chicken and milkshake."
• "The original recipe pieces were very good, fresh and flavourful."
• "However the chicken tasted good."

Cons:

• "The chicken pieces were rank. Dark brown and actually tasted like someone had urinated on them."
• "Wrap was cold, very dry, opened on a both sides."
• "Chicken fillets inside this wrap were very salty."
• "The fries was not cooked, the chicken does not have a crispy cover on it and those were very mushy."
• "Twister wrap was burnt, chicken inside it was burnt and really dry."
• "Cold, sweat chips, greasy, flavourless wings and the sandwich want even close to being cooked!"
• "The large bargain bucket that we purchased was bloody awful."