Bristol Street Motors Vauxhall Knaresborough Reviews Summary

Customer Service

Pros:

• "He was very informative & knowledgeable. Not pushy."
• "I wasn't a customer yet they were more than happy to help where they could."
• "He really went the extra mile for me and made me feel so looked after."
• "Helpful staff, all work carried out as requested, frequent updates, car ready on time and the price was spot on."
• "Cutomer Service from start to finish was excellent as well as after care follow up calls."
• "Especially our sales specialist Richard has been extremely helpful and accommodating, and kept us up to date throughout every step from order to collection."
• "Sarah on the service desk was very understanding and offered for me to take my car in the following day so they could take a look at it."

Cons:

• "Staff at the reception was very kind...but let's face it, the service given was not the best."
• "Absolutely shocking service.Still waiting for a callback regarding the purchase of a car from them."
• "Would DEFINITELY NOT go to that place again."
• "Met today by the rudest man."
• "Don't use in Bristol Street Motors Knaresborough they are con man and will scam you out of as much as they can."
• "Never been fully satisfied with any aspect of Vauxhall from purchasing, they dealth with this very unprofessionally."
• "Terrible service. To say a full refit of the car on insurance less than three weeks ago still didn't pick up areas not completed."

Sales Experience

Pros:

• "Own a Vauxhall and need main dealer services? I highly recommend these guys."
• "If you are in the market for a new car I would highly recommend this place as they are honest, helpful and they genuinely listen whilst putting your needs before their commission."
• "Defiantly recommend we are really pleased and will be buying our next vehicle from them."
• "Paul McMennum - what a super star!! Paul looked after me so well and sold me a fab car, sourcing it from Scotland so I could have the perfect one."
• "Many thanks to Lewis for taking the time in finding me the Vauxhall Corsa 1.2 excite Red car."
• "I was very fortunate to choose Bristol street motors Knaresborough because the perfect car at the exact specification i was looking for was on site and ready for a test drive."
• "From start to finish it was an absolute pleasure buying a car."

Cons:

• "The business is fine but ten weeks ago I ordered a new car which unfortunately I've just cancelled due still not having a delivery date on my order."
• "When they asked what we were looking for they suggested several cars that were totally NOT what we needed."
• "Test drove a Vauxhall Mokka that had just arrived at the dealership yesterday. We were quoted £6495 and went away to crunch numbers overnight. Rang the dealership back first thing this morning to pay the deposit and was told the price had now been increased by £1000."
• "From the beginning of speaking to Keith, he seemed disinterested and didn't at all take me seriously even though I was there to buy a car today."
• "I gave you 5 stars previously but sorry to say that after my last experience of trying to buy a car from you it is 100% certain you will never see me in your showroom again."
• "Essentially, Bristol Street Motors tried to influence me into spending £450 on a replacement that was completely unnecessary."
• "Sold me a car with a pre existing fault, attempted to fix it twice (and didn’t), fit various parts, but then said there have never faulted it."

After Sales & Support

Pros:

• "The car was presented to a 1st class standard."
• "This is my third car from knaresborough bristol street motors the saff are very helpful and can't do enough for you plus the after care is brilliant any worries just ring them and it's sorted."
• "The after sales service has been exellent and great credit to Howard the sales Rep for going out of his way for sorting out things for us."
• "The aftercare has also being amazing."
• "Fantastic staff, they treated me and my two young kids with respect and patience and throughout the process of buying and awaiting the car Richard kept me up to date without the need to chase for information."
• "Very patient, pleasant and helpful. A great attribute to the company. Certainly recommend."
• "All the staff I have come into contact with have really looked after me from the initial purchase to the after care."

Cons:

• "Would DEFINITELY NOT go to that place again."
• "Aftersales has always been terrible ( I have many many stories)."
• "Although the car seat was cleaned after complaining about it, they are completely ignoring the fault on the tyre."
• "Unfortunately when I called customer service they couldn’t fit me in until November."
• "Sliding I had an issue with since I bought it. Brought it in 3 times with the same issue with the paint work being damaged repeatedly by the door."
• "Not always had the best service here. Caused damage to my brand new car on several occasions."
• "Don't use Bristol Street Motors Knaresborough they knowingly sold so me a faulty car and they are refusing to do anything about it it is still under manufacturer's warranty."