Address: 591 Hall Rd, Norwich, NR4 6AJ, United Kingdom
Phone: +441603384482
Rating: 4.4
based on 226 reviews.
Customer Service
Pros:
"All I can say is in all my years of driving since 1986 I have never experienced such gold plated indeed platinum plated customer service."
"Matt made the transaction so easy answering all my questions and anything he didn't know he emailed the answer later that day."
"I would highly recommend Thurlow Nunn to any potential customer. From booking in my vehicle to diagnostic of any problems, to repair and collecting said vehicle the service received was second to none."
"Brilliant service from this dealership kept updated throughout, video sent via the technician who was clear to understand booking in was an easy task with no long waiting or terrible music."
"James on the front desk couldn’t have been more accommodating, he kept me informed every step of the way."
"Throughout the process Kirsty was great. Very attentive, helpful and honest."
"I always receive amazing service and the quality of the work is never in question from this branch."
Cons:
"However, it was a stressful experience I would have rather avoided."
"Trying to order a spare key for my Astra, went there with all documents, and photocopies were taken. Called back after 10 days of no news, apparently the documents were left on someone's desk and forgotten."
"Staff too busy giggling amongst themselves to give good customer care."
"They seemed to totally ignore our needs, and car issues - leaving us stranded with really low quality parts."
"Came in as interested in a couple of cars, spoke to someone who didn't seem interested in helping me and told me nothing about the cars."
"Just spoke to a lady at reception today Saturday 19/03/2020 and I asked if she could just walk round to a technician to see if they are busy for me to pop in regarding a small issue with my car. She said she couldn't do that... Extremely unhelpful."
"Worst service I've had in a dealership just felt like an inconvenience to the staff."
Value for Money
Pros:
"The work was a bit more expensive than a local garage but the service was worth it."
"Just had the car service. Great job. Includes RAC membership so fantastic value."
"The issue with the car was sorted in a warp factor nine speed which was fab as I have to drive back to w Herts tonight."
"Very reasonable price for the work carried out as well, offering a very appealing interest free credit as well!"
"The local garage (Pete's) charged £450 in total to fix to MOT standard and the service was great."
"Professional and thorough servicing, worth Added extras included in the price."
"Great friendly staff, dropped car off picked it up about 2 hours later very smooth system."
Cons:
"Phoned up to ask for a price for an alternator the quote was expensive."
"Avoid unless you enjoy throwing money away."
"Was taken of advantage of for being a young woman!"
"I went with Thurlow initially because of convenience of collection but it ended up being a massive headache due to their absolute scam prices."
"If I had approved every 'recommended fix' it would have cost me £2600 in total!"
"Great company brand new astra 800 miles on the clock developed a fault. have been told £72 to plug it into a diagnostic absolutely ridiculous."
"They ripped me off this time Having to pay £1500."
Facilities & Accessibility
Pros:
"Access to the premises is easy off of Hall Road."
"The reception area is very welcoming and there is a small seating area whilst waiting, complete with a TV to stay occupied somewhat."
"It is what it is. Free coffee for all customers is a bonus we went in ordered a brand new vehicle in and out within 30 minutes we did not even book to make an appointment."
"The front desk staff I spoke to were all friendly and helpful however."
"The staff were very friendly and welcoming, professional."
"Everyone I spoke to over the phone and the driver who collected the car were very nice and helpful."
"I received Excellent service from the receptionist and a full report of the vehicle Health Check on my car by the technician at the Norwich South dealership, and a very polite call to inform that my vehicle was ready for collection."
Cons:
"Parking is rather tight because of the sheer amount of vehicles there."
"Several members of staff walk past me and my partner without saying can I help you."
"All staff useless!!!!!!!!! rang today because my car has problems and needs to be seen too. to be told that cant help till Monday."
"Horrible customer service at Service Desk."
"No issue with the service, MOT and Health Check (and work carried out as part of that check), communication from the staff was good - disappointed that the service light on the dashboard wasn’t switched off after service completed as they didn’t have the right reader to make this happen."
"Absolutely useless. No communication between counter staff - nobody ever seems to know what’s going on."
"We/I have been a customer with Vauxhall Norwich for 50 years plus and have always had extremely good customer service from all the teams."