Perrys Doncaster Vauxhall Reviews Summary

Customer Service

Pros:

• "The sales person was helpful and efficient."
• "All the staff were really friendly and helpful."
• "Lewis Clark is a great ambassador for Perry's."
• "The salesman Ben was most pleasant and courteous."
• "The people answering the phone were amazing especially Hazel, friendly and professional."
• "The gentleman who sorted the finance was also friendly and helpful going through things like gap insurance etc, but at no time did I feel pressured that I had to get it."
• "Brilliant service with polite friendly staff who actually remember your name."

Cons:

• "Customer service was good before I actually collected the car. Now that I have paid for it and have some issues with it, no-one seems to want to return my calls or deal with the issues I have raised."
• "A really poor experience with a salesman whose every excuse was ‘I’ll need to speak to management’."
• "Worst experience I've had."
• "Customer service non-existent. Very unhelpful."
• "Poor customer service throughout, from start to finish, allowed to drive the vehicle away with mechanical issues felt like no concern for my well being at all."
• "When you do eventually speak to someone they are rude and sound disinterested."
• "Ignored for 20 mins upon arrival and then told that due to staff shortages I would have to wait over 30mins to an hour for my appointment as they were busy."

Sales Experience

Pros:

• "No pushy salesmen, just two very helpful sales consultants."
• "Excellent start to finish first death with Emma who was very professional and has spot on customer service."
• "We have received a fantastic service from Sunny. He was very helpful and patient."
• "Just purchased an ex-demo Viva from Perry’s... My purchase was handled by Roy Shaw who, I have to say, was a commensurate professional."
• "As always an easy pleasant experience, I have used Perry’s for over 10 years even though not local due to the genuine care and kindness of staff."
• "Very happy with my purchase!"
• "I would highly recommend Perry's Doncaster to purchase a car from as it is an easy and friendly process."

Cons:

• "I ended up having to change my insurance 3 times at my own cost."
• "So I received a reply to my review asking me to email them in order to resolve my concerns...... NO REPLY over a week later."
• "Then failed every mot for the most random and obscure part resulting in it taking ages for them to get parts."
• "I always thought Perry's had a solid reputation but I believe this needs a lot of consideration, and do not have the trust to purchase any other vehicle from this dealership."
• "A really bad experience and Perry's still have the dodgy car deal image and behaviour of what a car dealer used to, avoid like the plague if you don't want to get messed around and lied to."
• "In general I was a little disappointed when I picked the car up as it didn't have the electronic boot which I was lead to believe came as standard."
• "The issues started once I got the car. First of all I had to pay £100 to get the car driven to me by someone who then asked for a lift to the bus station."

Vehicle Quality

Pros:

• "I have just purchased a nearly new car from Perry's which I am extremely happy with!"
• "Eventually after nearly 2 weeks I finally got the car, it has been a fantastic buy."
• "The car he showed me was perfect & there was no pushy sales...he seemed as delighted as we did that it was the right car for us."
• "Marcus helped me find my new car and he made sure that I found the perfect one."
• "The car was in great condition and had been fully serviced with recent MOT and Carl had done a great job preparing the vehicle when I went to test drive it."
• "The car was in mint condition, freshly cleaned when I picked it up."
• "A great deal of care was taken in the presentation of the used vehicle to us, and it has far exceeded our expectations."