Address: Haley Hill, Halifax, HX3 6ED, United Kingdom
Phone: +441422344424
Rating: 4.5
based on 153 reviews.
Customer Service
Pros:
"We gave Richard Tokar a make, model and budget and he found us the perfect car."
"Richard was very pleasant from start to finish. He was knowledgeable about the car I was purchasing and ensured I understood the terms."
"Fantastic customer service throughout the process of buying my car from Stoneacre, Halifax."
"Really good experience at Stoneacre with Richard Tokar. Really relaxed and welcoming atmosphere sorted out all my enquiries."
"Great service as always ! Rob the sales/manager was great. Knowledgeable efficient and friendly."
"Called in with a query about our Peugeot boxer van. They dealt with it in an efficient and friendly manner and are very knowledgeable about the van."
"Very friendly and helpful, Joe was a great help choosing a car that suits me."
"Very polite young man, Rob, served us and was very thorough in the way he informed us about the car we were buying."
Cons:
"Very poor customer service. The showroom is a building site, always has been substandard compared to other equivalent dealers."
"After buying a 65 plate used car from them in Sept 2020, in Oct 2022 the oil pump broke deeming the car un-drivable and now in Sept 2023 I have a scrap car worth £400."
"Not only was the Stoneacre experience absolutely dire they also cost my business a lost day of earnings while they did nothing to fix a simple issue on our van."
"I have a mixed experience with this place. I am not sure I would go back again."
"Very unprofessional service, constant problems from the regrettable purchase."
"Took my car to Stoneacre Halifax. Had a fault on the drivers side headlight, where the main beam didn't go to the right travelling height. I needed a new headlight adjuster."
"Inconsiderate company. They have a large employer car park yet let one moron park on the main road outside."
"WHAT A HORRIBLE EXPERIENCE...... OUR VEHICLE HAS BEEN WITH STONEACRE 31/07/18. THE CUSTOMER SERVICE LEVEL IS ZERO, NO INFORMATION PROVIDED BY THE DEALERSHIP."
Sales Experience
Pros:
"In fact, Richard went above and beyond and we couldn't be more grateful or happier."
"Lovely experience part exchanging my car to drive away the same day in a new vehicle with Jason."
"Myles is a great salesman. He listened to what I actually wanted, rather than trying to sell me what he thought I should have."
"Brilliant and attentive to us all and what a pleasure to deal with. Not easy when you've also got a Court of Protection Deputy to satisfy as well."
"I had a really good experience buying a new car at Stoneacre Mazda."
"Bought a car from Stoneacre in Halifax last week and honestly it was a really good experience dealing with these guys."
"Great service especially from Richard Tokar he helped more than I feel he needed to and got me the right car knowing how much my previous car meant to me."
"Had an amazing experience buying our new Peugeot, they were all very friendly, knowledgeable, and great to get on with."
Cons:
"After buying a 65 plate used car from them in Sept 2020, in Oct 2022 the oil pump broke deeming the car un-drivable."
"Very rare and to be cherished - a salesman true to his word and moved heaven and Earth to get us into a CX60 within 10 days of test drive."
"I didn't go in expecting to buy a car but I ended up doing! Fell in love with the new 408 GT and Richard's enthusiasm and knowledge about the car was great."
"I have had wonderful customer service from Miles at Stoneacre Halifax. He was friendly and really helped me to feel at ease when trying to find which car to purchase."
"Richard was the first sales rep to approach me when entering the store, having not found what I was looking for during my first visit he continued to search for a car to meet our new family’s needs."
"I came to this garage along with my Dad who found a car on the Stoneacre Halifax used car website."
"Just purchased a used Mini from Stoneacre in Halifax and I can quite honestly say it was one of the worst experiences of my life."
"I was in this morning speaking with a Cameron Lawrence about purchasing a new 308 allure. I could not have met a more helpful young man."
Vehicle Quality and Reliability
Pros:
"I have just bought my car from this dealership they were very understanding of our needs, they weren't pushy."
"Had an amazing experience here! Asked Myles to look after us and ended up getting my first car and everything I wanted including the color and pricing!"
"Myles sold me a Peugeot 208 in exchange for my Peugeot 108 and what fantastic service!"
"Bought a BMW from here and totally loving it! Big up Myles been a great help, delivered my car to Wolverhampton as there was a little problem when I went to collect from Halifax."
Cons:
"After buying a 65 plate used car from them in Sept 2020, in Oct 2022 the oil pump broke deeming the car un-drivable and now in Sept 2023 I have a scrap car worth £400."
"Tuck my car to Stoneacre 4 weeks ago for low engine oil they looked at the car and said there was no faults with the car and no leaks of oil a week later and the oil engine light comes back on again."
"Our 9 month old van was recovered from the roadside as it had a fuel leak coming directly from the engine. Stoneacre failed to find the fault."
"Took my car to Stoneacre Halifax. Had a fault on the drivers side headlight, where the main beam didn't go to the right travelling height."