Dick Lovett BMW Swindon Reviews Summary

Customer Service

Pros:

• "Guys in the service dept are excellent, never a case of we can fit you in on, more when would you like it done, car is always valeted and even get a lift to work or they come and collect the car from work."
• "Coffee was great, wifi worked, the receptionists were beyond lovely and could not do more for you."
• "Received great customer service from John Walden of Dick Lovett on each of the 3 separate occasions my wife and I visited."
• "The staff could not have been more helpful from the admin to the young lad who dropped me off at the station."
• "Everybody I came into contact with was very customer focused."
• "The Reception team are always so welcoming and helpful with any questions and always make you feel comfortable."
• "The customer service here is second to none."

Cons:

• "Good customer service, but after explain not sure the car is right for my needs, I'm fed up of getting continual calls asking if they can be of assistance."
• "It's disheartening to experience such a lack of professionalism and accountability from a dealership."
• "Terrible! Absolutely shocking! What is this place, having trainee working on high tec car's!"
• "Consistently poor service from Dick Lovett BMW Swindon."
• "Could have handled my query a bit more professionally since I was the first individual that enquired on a particular vehicle."
• "Poor customer service from the staff at this bmw dealership."
• "Although there were two salesman larking around on their phones in the office we gave up after 20 mins of being ignored."

Sales Experience

Pros:

• "Great experience at this dealership. They say that people buy from people and there was no better person for this than John Walden."
• "Craig Applegate, This guy doesn’t just bring the showroom alive but also the BMW brand."
• "100% happy with these guys, both the sales team we’ve dealt with (James was terrific) and the follow up servicing team, very professional, very courteous, keep up this standard of customer care and we’ll be back 😀."
• "I've just completed a PX of my X3 for an X5. It all worked out perfectly and proved a really good customer experience."
• "Fantastic service, the salesman Connor, was so helpful."
• "Easy professional service from start to finish of my new BMW X5 50D Id recommend anyone looking to purchase a car from BMW Swindon to ask for Craig Applegate."
• "The whole buying experience was friendly, professional and pressure free and well worth the long drive to Swindon."

Cons:

• "They’ll mis sell you just to get a sale."
• "READ THIS!! Absolutely poor. These guys do not represent BMW in the slightest."
• "To anyone looking to lease, finance or buy their new BMW, please stay well away from D Lovett Swindon!"
• "Must have been the first person to enquire about a 420d Convertible last week... In the mean time they sold it to someone else, thanks for nothing!"
• "Perpetrators included Mr James Burns and his manager Mr John Pengilley (only mentioning their names because don't want anyone dealing with them at all!)"
• "In short bad experience from start to finish and yet again a warranty not worth the paper it’s written on!"
• "I was lied to, and now the details are up on the DVLA website for everyone to look at."

Vehicle Service and Maintenance

Pros:

• "High voltage charging electronics replaced for free and service quote was good."
• "More than happy with the customer service and warranty work carried out on my M4."
• "This time Tom in your service department has gone above and beyond."
• "Just bought a new second hand B M W 730. It seemed to be very unsteady, so I phoned Dick Lovett in Swindon and they advised me the car needed a free update."
• "The process was smooth with excellent communications throughout."
• "Lovely clean hire car too! Nothing was an issue."
• "The job they did was beyond my expectations, I have no idea how they managed to match the paintwork so precisely."

Cons:

• "I recently purchased an approved used car from Dick Lovett Swindon. However, I encountered a problem with the vehicle just over six weeks after the purchase and the aftercare service I received from this company was pretty poor."
• "Power steering failed due to water getting into the unit also something not covered under the so call comprehensive warranty."
• "Also told during the free safety inspection that my nearside caliper had sized and I would need new discs, pads and a caliper... Caliper was not seized and new discs not required!"
• "Then... the first time using the range extender after the service - and it didn't work... the call centre service/ booking person wanted to charge me £150 to diagnose. I was really not happy with this."
• "Took my BMW in which has the so called top of the range comprehensive warranty on it to only be told the issues with my car are not covered under warranty."
• "Stripped the thread on my sump when the car went in for a simple service."
• "The bonnet is peeling and has come up all scratched on the surface."