Wood Farm Holiday Park Reviews Summary

Staff and Service

Pros:

• "Helpful staff and modern pods."
• "A warm welcome from friendly, helpful staff."
• "The campsite is beautiful very clean and friendly staff."
• "The lady at reception was particularly friendly and extremely helpful."
• "All staff really friendly and helpful."
• "Staff were friendly and helpful."
• "The staff were so amazing, they worked exceptionally hard to make our stay as fantastic as possible."

Cons:

• "I'd recommend avoiding this site... Absolutely terrible customer service."
• "Complained twice to reception and maintenance, response was 'sorry we don't store spare mattress and there's nothing we can do about it'."
• "The cafe was terrible…very very disappointing. Not much on the menu (just unhealthy fast food) and the staff were awful…no customer service."
• "Poor customer service - No prior notice that our pitch was on the main construction access road to a part of the site being redeveloped and no mention on arrival either."
• "Alistair the receptionist advised we should find another site to use their pool and would not be able to give us a refund."
• "Upon arrival we were not allowed to choose a pitch despite ample room and were not provided with any information on the camping itself."
• "On the 21 May our fully serviced pitch cancelled because of major building work, this is very bad business."

Facilities and Cleanliness

Pros:

• "The pod was well heated and this made it comfortable to be in during the evenings."
• "The site is very well positioned and very clean and tidy."
• "The pod was extremely clean when I arrived and everything was ready to be used, the pod itself was very spacious and very well layed out."
• "Shower blocks were cleaned regularly and site was always tidy."
• "Well spaced, level, serviced pitches, large, clean shower rooms with chair, vanity unit & hairdryer."
• "The site was immaculate, all facilities very clean too!"
• "Facilities really clean."

Cons:

• "Showers need an update, push only for showers to work."
• "The onsite facilities were very limited."
• "The facilities are very tired and tatty."
• "The showers/ toilets weren’t clean and some of the taps weren’t working."
• "The toilet blocks could do with being checked more regularly as the sanitary bins were overflowing, and the sinks weren’t very clean either."
• "Toilet blocks could do with more regular cleans."
• "The showers and toilets were also rather unpleasant especially for the cost of our stay."

Location and Environment

Pros:

• "Good location to small towns, recommend sea town and westbay as places to visit."
• "The park was very clean and quiet, and in a great place for exploring the area."
• "Perfect location for Charmouth and Lyme Regis."
• "Stunning views are everywhere and also a nice walk around the large lake is very picturesque."
• "The view from our pod was fantastic to wake up to every day."
• "Location with views."
• "Very close to other small towns, good locations with stunning views from site."

Cons:

• "We did not like the location, because it was missing some green/trees."
• "By a busy road we were on pitch number 1 so could hear traffic noise but did not spoil our holiday."
• "The site was very near to a main road which was very noisy."
• "Shame that this beautiful place is so close to a busy road."
• "Very noisy main A35 behind us."
• "The site was so incredibly noisy."
• "There is nothing that the site or management can do about the road noise though, at certain points, especially late at night, the main roads next to the site are used by various groups of folk as a racetrack."

Accommodation Quality

Pros:

• "The pods are fantastic. The views you can't beat."
• "Great sized clean glamping pod."
• "The pod was nice and the location was good."
• "The pod was spotlessly clean, warm and cosy with a great view."
• "The condition of the pod that we stayed in was outstanding."
• "The pod was very clean and you have parking with your pod with space to cook outside."
• "Camping pod was spacious with comfy beds."

Cons:

• "The pod lacked an outside area to sit and perhaps cook."
• "Problem with mattress, it was broken but they had no spare and weren't prepared to swap it from another empty pod."
• "Finally, the pod we stayed in was not level, but rather very 'sloping'."
• "We were refused entry to begin with because we were in a self converted van."
• "It was such a shame a great view was completely spoilt by placing a pod in front of it purely to maximise sales."
• "I couldn’t shake the feeling of nausea inside the pod and realised it was 3 degrees off kilter down the hill."
• "With £50/night it’s an totally overpriced campsite. Hardly any service and situated alongside a busy road."

Additional Amenities

Pros:

• "You have access to all the activities."
• "The indoor, heated swimming pool was fabulous."
• "The swimming pool was amazing no extra charge like stats online that was great."
• "The pool was also a really nice addition as it was free and a great bit of fun."
• "The swimming pool on site was warm and the sauna was a bonus."
• "Great swimming pool."
• "Swimming pool was also absolutely lovely it was just the two of us."

Cons:

• "Was under the impression that we had an hour in the swimming pool where in reality it was 45 minutes."
• "The pool is useable by booking only."
• "Also the pool was too small for the number of guests, which meant we had to reserve a time-slot."
• "Only down side is that you are only allowed 1 hour slot a day at their swimming pool with no option to extend."
• "The pool wasn’t open to guests until 10am and has to be booked ahead of time and sessions are limited to 45 minutes."
• "It would have been nice to have more access to the pool rather than only one 45 min session per day."
• "On the 21 May our fully serviced pitch cancelled because of major building work, this is very bad business."