TGI Fridays - Lakeside Retail Park Reviews Summary

Service

Pros:

• "Our server Roy was fabulous. Incredibly helpful with an amazing memory."
• "Excellent service from staff, they were kind enough to give us bigger tables as I've forgotten to add 1 person to the booking."
• "The service was excellent."
• "Our waiter Arshad was great, he was polite, friendly and helpful."
• "The staff here are awesome and make the experience really pleasant!"
• "Had a great time at Tgis. It was my daughters 7th birthday and our server April was very friendly and pleasant."
• "The service was phenomenal as we didn't realise the offer until the waitress explained it to us and had already taken it off our bill without us having to ask."

Cons:

• "We had no cutlery, couldn’t attract the attention of any of the staff so had to get up and ask a waitress for cutlery."
• "We watched the table next to us go to the bar to order their drinks directly also as the server was nowhere to be seen."
• "All the severs including her was either not doing anything, or, running round like a headless chicken."
• "Bad service waited over 25 mins to order and was only served just before I was going to leave."
• "Complained to the lady manager, who was literally standing at the table next to us talking about her honeymoon to other customers, while we sat there waiting."
• "After waiting another 10 minutes of being ignored, we decided just to walk out."
• "It was our experience with one of the waiting staff who was very unwelcoming, rude and sarcastic."

Food Quality

Pros:

• "The famous TGI Friday ribs were excellent and impressive with excellent presentation."
• "food is really amazing"
• "The food was superb. The full rack of ribs and the vegan burger that we had was great."
• "Food was a 10/10."
• "The food was AMAZING i had the sesame chicking stripes and it was perfect my daughters and the rest of the family enjoyed it too."
• "Our deserts were just melting in our mouth."
• "Food was perfection with the burger basically melting away in my mouth."

Cons:

• "The burgers we had were dry but the flavour was there."
• "£9.50 for a cesar salad that I suspect was the tops they cut off the romaine lettuce wedge that's part of the steak order."
• "Poor service waited ages to order drinks.. food was luke warm, dry and tastless..."
• "Ribs was dry it was sticking to bone not easy fall from bone."
• "Had ribs, which were flavourless, the chips portion was tiny."
• "The burgers were like rubber, tasted burnt, and were extremely dry."
• "The most tasteless meat burger I have ever had in my life."

Value for Money

Pros:

• "Prices are a little expensive but you do get more than enough food for the price."
• "some prices are higher, but in my opinion, it is worth to give it a go"
• "Kids eat free during the holidays so that was nice and for 3 2 course meals it wasn't that expensive."
• "We used other offers with this and managed to only spend £15 per person with alcoholic drinks."
• "Food can be pre-ordered from their website and you get a 10% discount."

Cons:

• "Prices of the food is crazy now 150quid for 4 adult meals."
• "Sadly will no longer go to a TGI restaurant, the price of everything is too expensive for what it actually is?"
• "Really average food at high prices, believe we paid nearly £70 for 2 drinks, 2 cheese starts, and 1 burger + 1 sticky chicken."
• "A lot of the food/drinks are overpriced for what they are/what you get."
• "Will also say that prices for TGIs are higher than we remember...£22 for an average burger seems a bit steep."
• "The Ultimate American Grill and the chicken hot wings priced at almost £34.00 & £10.00 respectively was simply not worth it."
• "For money we paid was shocking."

Ambiance and Cleanliness

Pros:

• "Ambient is so well coming, with Harley Davidson at the entrance."
• "Love the atmosphere and American theme decor. Food is excellently tasty. Rib/Steak 🥩 is breathtaking."
• "The place overall is so cool."
• "Very nice atmosphere."

Cons:

• "The place was messy table had not been cleared."
• "The place felt dirty and glasses and cutlery had marks on.."
• "Place look good from outside view till you not step in and this is gets worse place dirty everywhere."
• "Cleanliness is very crucial to a restaurant and the staff just skipping over it didn't seem to give a good impression."
• "Cold in restaurant, sticky tables."
• "Awful food awful drinks dirty seating sticky tables poor service and just all round awful for the price £16 per cocktail."
• "Couldn't hear ourselves chatting because of screaming kids."