Marsh & Parsons Holland Park Estate Agents Reviews Summary

Customer Service

Pros:

• "We had a great experience renting our first home with Kristel, who was very responsive, available for us whenever we needed to ask a question and very helpful."
• "Jack listened and responded in a professional manner on every concern we had."
• "The entire team is professional, honest, responsive, and incredibly helpful!"
• "Susannah and the team have been really helpful! They truly know the area well (Holland Park/Notting Hill) and have been great with answering any questions that I had."
• "If you want a refreshing approach to house hunting in London, I would highly recommend them for their professionalism and their customer service."
• "Kristel and the rest of the team helped us get everything sorted out swiftly, and also showed flexibility and availability when visiting the flat to make a decision."
• "She was very communicative, always available for questions, and helped us feel comfortable about a stressful process."

Cons:

• "Tried to charge me £625 to replace a small window pane and professionally clean a one bedroom flat (despite it already being done) following my check-out."
• "Nice office, terrible property management. Absolutely horrible experience. We've had a clogged kitchen sink for almost ONE MONTH now."
• "Had a really bad experience with them. Had an offer accepted by the owner on a flat and paid the holding fee. Once we had submitted all information for referencing, Jackson Stops called me to say that the owner had gone with a private offer."
• "It then took the best part of a week to have them return the holding fee back to us which delayed putting down offers on further flats."
• "Have been in touch with Natasha at Holland Park Branch to organize access to the property, I have to say she was absolutely disorganized and didn't have any idea what is going on at her work place."
• "Due to the vast turnover of staff it seems as though there is very low level of customer care and client satisfaction."
• "Avoid at all costs. Ill-qualified, slimey about detail, slow and seem to do their absolute almost to facilitate bottom of the barrel slumlords letting out expensive but poorly maintained properties in prime locations."

Professionalism

Pros:

• "Excellent service from Marsh & Parsons, they secured an excellent offer for me within 48 hours. Subsequent handling to completion could not have been more professional."
• "As a landlord I’ve always had excellent support and advice from this office, whether on specific issues or market conditions."
• "HIGHLY RECOMMENDED !!!!!!!Susannah Massey & her colleagues are extremely confident and down to earth in extending their well motivative professionalism to rent my flat."
• "I could not be more grateful to Lisa Pitton, Suzanne and the staff of Jackson-Stops at Portland Road, W11."
• "With Gillian progressing a transaction you know you will have a proactive agent who is committed to the task at hand."
• "Kristel has been fantastic, very professional, knowledgable, and efficient."
• "The entire team was awesome, very professional and knowledgeable."

Cons:

• "We rented for two years an apartment managed by M&P and it was probably the worst experience ever with a real estate firm."
• "Absolutely petrified how careless and lacking competence to the most basic things."
• "Other agencies we went with told us this was bad practice on Jackson Stops part."

Responsiveness

Pros:

• "Dealt with Kristel who was very friendly and super efficient. We were shown exactly the type of places we were looking for and Kristel was very responsive at any time of the day."
• "Even after the lease had been signed and her job was technically ‘finished’, she offered to go over to my unit on her day off to retrieve some of my packages."
• "Kristel was an absolute pleasure to work with!"
• "Kristel and their supper proactive team managed to find me a tenant within 48 hours while I was waiting for over 2 weeks with other agencies."
• "Kristel provided exceptional assistance throughout our apartment search!"
• "Kristel was incredible! She showed me lots of properties that all met my requirements and clearly cared a lot about helping me to find the right one. She was also incredibly responsive to emails and I was able to contact her, view properties and sign for one within 24 hours."
• "She guided us so well during all the administrative processes and was always available for questions anytime."

Cons:

• "Had a very fast experience with agreeing on contracts and signing agreements. However, as soon as everything was signed, we were passed to the management department."