Brown and Merry Estate Agents Aylesbury Reviews Summary

Professionalism

Pros:

• "Every member of the team we ever spoke to was always very professional and helpful."
• "From the first call, he was informative and professional, offering clear and welcome advice and insights into the local housing market."
• "From the beginning Alan and his team were very professional and communicative."
• "The whole team have been friendly, helpful, approachable and professional throughout the process of selling our house."
• "I was impressed from my very first encounter with a member of the Aylesbury Brown & Merry Team. Extremely efficient and professional service."
• "Alan from Brown and Merry has dealt with my house purchase and has been quick to respond to any queries I have had."
• "Having sold a property through Brown and Merry, I would certainly recommend them. Of particular note was their helpful nature and responsiveness to queries or concerns."
• "Very pleased with the personal and professional support from Charlotte doherty, always chasing sales before even asked, and is always happy to help on the end of the phone."

Cons:

• "Had a viewing booked for 16:45 on 27/02/2021 and nobody showed up and did not bother to call and update us."
• "1st time Iv used them and not a great start. Within 2 weeks no viewing only the promises of them and the cancellation."

Communication and Support

Pros:

• "She has consistently kept us well-informed and remained readily available and patient, addressing any inquiries we had."
• "Beth's hard work and clear communication throughout the process were exceptional."
• "They were very efficient in giving me feedback about viewings."
• "Their communication is excellent and they kept us updated every week discussing performance and strategy."
• "I have primarily been dealing with Edward and Martin who have always had helpful advice to give and been positive in their attitude towards the sale."
• "From the moment we contacted Brown & Merry we were impressed... At all times they kept us informed of the process."
• "Very impressed with their service & levels of communication during my dealings with all the staff."
• "Charlotte was particularly great at resolving problems and being a great communicator between buyer and seller."

Cons:

• "Modern day Highwaymen - lied and lied some more. They pulled the rug from beneath us just as we were ready to complete."
• "I wouldn’t even give B&M 1 star. Terrible company - no oven for Christmas, no plumbing or heating for 7 weeks."
• "Arranged to view two properties with Teal from Brown and Merry, who did not show-up. On speaking to the office there was no appointment recorded."

Customer Service

Pros:

• "We are very happy with level of service from Mr William Petherbridge, sales negotiator. He showed us around 4 homes in a single day, without any complications."
• "We had a very challenging schedule for relocating towns in a short window of time and our only option fell through at the last minute. The property manager Sophie really went the extra mile for us."
• "Fantastic experience with Brown & Merry! The whole team have been friendly, helpful, approachable and professional."
• "The ladies that deals with my lettings are absolutely fantastic, Jodie and Sophie are angels, lovely, articulate, diligent, efficient and effective."
• "The estate agents handling viewings of our property were friendly , kept us informed about what was happening, stuck to agreed timings and were 'Covid 19 compliant'."
• "Thank you so much for your help and friendly service. We really appreciate it."
• "absolutely amazing lady called Nicole Pringle helped me throughout my property to let to amazing bunch of people her service were top class."
• "Fantastic service from putting my property on the market to finally exchange of contracts. Team were always very helpful and supportive."

Cons:

• "Lied to the vendor, lied to us. Cost us over a thousand pound in fees and searches and then sold to someone else."
• "They couldn’t care less! Awful company."
• "Writing the review while in front of the property."
• "I am very impressed with Brown and Merry with my purchase of a new house, especially Ed who has provided professional and very friendly service."