KFC Ebbw Vale - Waun y Pond Road Reviews Summary

Order Accuracy

Pros:

• "But despite all this food.. food was hot and nothing was missing from order which is always a bonus."
• "Just another quick thing to note, my daughters really enjoyed their meals and everything was in the back, unlike Mcdonald's 👍"
• "Nothing was missing from order which is always a bonus."

Cons:

• "How hard is it to put the correct order in the bag? Happy to take the money but don’t like giving the food…… it’s a joke of a place!!!! 😡"
• "Took three attempts to get my wife's order right."
• "Ordered an 8 piece boneless dipping box with popcorn chicken and a bottle of pepsi max. The popcorn chicken was nowhere in sight and instead of the pepsi max it was orange tango."
• "What an absolute joke forgot the one meal had to remind them to get it home and all 5 meals are wrong gravy like dish water will not be going there again."
• "Everytime there's something missing from the order, normally the food is either like warm or overly dry and hard."
• "Ordered nearly £40 worth of food for them to give me zinger box meals with no burgers in."
• "The second week in a row the order has been wrong when delivered."

Cleanliness

Pros:

• "This KFC is one of my favourites - always clean, quick service, kiosks to order if you're feeling antisocial and the usual good food."
• "Food and cleanliness of KFC ebbw vale excellent."
• "Staff were friendly, inside was fairly clean."

Cons:

• "Food all under tables and tables dirty."
• "Not a soul in there and the place was a mess. Food still left on tables and bins overflowing."
• "Place is dirty and Disgusting."
• "This building looks tired and rundown, the grounds are filthy, grass uncut and overgrown."
• "Every single table was filthy and covered in sauce and left over food while the staff laughed and sat around."
• "Understaffed and dirty with food all over the floor."
• "Possibly the dirtiest KFC franchise in South Wales. The tables and the toilets are always filthy or not even cleared."

Staff Attitude

Pros:

• "One of the better KFCs. The food is fast and the service generally fast."
• "As far is KFC goes this one was a good one of the staff were more than helpful the food was standard KFC as what should be expected! One of the better KFC very happy with my experience here! I would revisit again!"
• "Actually one of the best kfc's in the UK, bold statement to make but I travel around and have never had a problem with kfc ebbw vale, well done guys doing a great job 👍."
• "She was very polite appearing genuinely happy to serve me."
• "The staff are polite and helpful like today when I ordered on the app."
• "Nice visit good food nice big shout for employee Cat very pleasant and courteous in assisting my elderly mother in going above and beyond work duties in assisting to create calming environment many thanks hope the young lady receives credit."
• "Classic KFC with drive through. Quick friendly service by Sam."

Cons:

• "The girl her served us had a rubbish attitude won’t be going there again very disappointed."
• "Just abysmal. I've been here a few times over the years. Every time is just absolute pigs swill."
• "The young chubby girl behind the counter with black hair decided to bad mouth us to other members of staff."
• "Worst KFC I've ever been to. Terrible customer service, staff constantly winding me up."
• "Drive through girl was rude abrupt and had a stinking attitude because I didn’t want the cup holder grabbed it off the counter with a horrendous attitude strolled to the bin and threw it in making rude comments to the other staff members about us."
• "Horrible place most of the staff are very rude, and dirty."
• "EBBW VALE’s KFC the staff are jumped up kids who seem more interested in chatting amongst themselves and giggling rather than getting on with their jobs and getting the orders right."

Food Quality

Pros:

• "The food was typical KFC, well cooked and I enjoyed it."
• "The food was really nice and hot and the delivery was quick. Gravy is really good and the chicken is always crispy."
• "Easy access and speedy service. The Chicken was not over cooked or too oily as that seems to be a theme in many KFC branches."
• "Classic KFC with drive through. Ordered the chicken fillet wraps with mayo. Very tasty with fresh cabbage and seasoned mayo."
• "Food was hot and good."

Cons:

• "Just got in from ebbw vale KFC what a load of rubbish cold food had to throw half our chips away too bad to eat no sides and drive through apparently down but member of staff said we a understaffed."
• "The food was cold the tower burger was dry and tough hardly any salad."
• "Food quality has really deteriorated. Chicken pieces somehow manage to be both really watery and swimming in grease."
• "Me and a friend visited, food was very dry and luke warm."
• "They never ever have any drinks in stock, I only ever dine in and when i do without a doubt the music blaring i cant even hear anything but the music, the gravy like water and food is always cold."
• "Food hasnt got the usual KFC consitancy."
• "Food was stone cold. No Pepsi either."