KFC Bristol - Glastonbury Tor Retail Park Reviews Summary

Food Quality

Pros:

• "Nice food for a treat."
• "Food was good although chips were cold."
• "Drive through I've used many times. Service is always good."
• "Had two days work in Glastonbury and called into this KFC on both days service was excellent and food very hot and tasty."
• "Food is good quality and fresh more often that not but sometimes get a soggy sad meal."
• "Super yummy, all food was hot and tasted as it should.. only down fall was the ques and waiting time but that was what reassured me it must be better than it was before 😅😂"
• "The food is always good."

Cons:

• "Most common remarks were that food was missing from orders."
• "Food served cold."
• "Food well if you can call it that was awful too, chicken was grey in colour the topping was hanging limp off the pieces.fat dripping everywhere."
• "Food is generally Luke warm, soggy, stale."
• "Food was very dry."
• "Food, although boneless strips looked like road kill."
• "Chicken was rock hard and the chips were cold."

Staff and Service

Pros:

• "Staff were good tho!"
• "Tish a female employee should be given a promotion. She us everything kfc needs, Polite & Kind and extra Helpfull."
• "The staff were very polite and helpful."
• "The young lady who served us however was wonderful, very friendly which is quite unlike kfc staff!"
• "Excellent service, food piping hot."
• "Service was quick, staff are friendly and the order was correct."
• "The young man was very polite, friendly and helpful."

Cons:

• "Self check out machine out of receipt paper and table stands. Told staff they just shrugged their shoulders and didn't care."
• "got to feel for the very young team that seemed out of their depth with no support."
• "Staff who serve when it suits them and rarely a clean table."
• "Rubbish staff. Poor shabby looking establishment!"
• "Staff needs retraining or a new job."
• "Miserable staff who seem bored out there brains!!"
• "Watching staff touch their clothing and then touch the food didn't convince me that normal food hygiene rules were being taken seriously or followed."

Cleanliness and Maintenance

Pros:

• "Plenty of parking outside and clean inside."
• "This place years ago had a very bad reputation but I chanced it recently and it reminded me why KFC is/was loved."
• "It always seems clean and tidy but I have heard rumours it has been called up on cleanliness by the council before."
• "Upon my visit, this KFC appeared to be a clean and updated location."
• "I love kfc but I have never ever been to one so nice and clean and tidy as here the staff are very polite and well mannered and they really take good care when it comes to service thank you so much."

Cons:

• "This place is absolutely disgusting all the staff are outside smoking besides the overflowing dustbins."
• "Disgusting, unmaintained toilets with no soap or Sanitizer."
• "The toilet was grim, the floor was soaking wet and dirty, no toilet roll, no soap and no working hand dryer."
• "Filthy dirty tables, floor dirty, bins overflowing."
• "Every surface is covered in some form of grease."
• "Puddles of drink on floor, dirty tables."
• "Loos were terrible though, no loo roll and just a bit horrid."