McDonald's Reviews Summary

Customer Service

Pros:

• "The server, who was out in the rain and cold, was a legend 👏🏾. Thanks everyone."
• "We enjoy coming here. It's small, clean and friendly AND has free WIFI!"
• "Drive through traffic backing onto main road but got 5 star because of the customer service of the young chap on the restaurant floor."
• "Fantastic Service. I use the drive thru as it's very convenient for me on my home from work. The staff are super friendly and always very quick."
• "Very nice and pleasant staff. Quick and polite service."
• "The staff here are always pleasant and efficient."
• "Staff are lovely and patient and helped me order our food."

Cons:

• "got the worst customer service ever. only in this McDonald's drive-thru they don't serve you if you are with bike."
• "The manager tonight, Friday 7pm. Was the rudest person I have ever seen behind a counter."
• "Order food online Forgot the drinks rang up McDonald's not interested, they said take it up with uber."
• "More often than not you get food from the warmer which is at best just about warm."
• "Absolutely atrocious service ordered food from just eat and they missed half the order."
• "The staff have no grasp of the concept of fast food. 15mins+ waiting for a cheeseburger through the drive thru joke."
• "Terrible service food always cold, wait times are a joke."

Food Quality

Pros:

• "Food was delightful & the hot chocolate let's put it this way my partner was pinching it off me it was beautiful."
• "However the order is normally right and the food is nice."
• "Store overhaul looks great, The food is typical McDonald's, always nice wherever you get them from."
• "The McFood is as it's always been.. dangerous but very tasty."
• "The food tasted great (as per usual)."
• "Everytime we have been, it has been about 1am so probably slightly biased, however, food is absolutely amazing for mcdonalds."
• "Best McDonald's I've been to. Never had any faults and the food is always fresh and piping hot."

Cons:

• "A bit disappointed as I've been before and had no complaints. But it was very dry to the point we couldn't eat the burgers 😬."
• "There was a hair through my granddaughter's cheese burger."
• "Under cooked fries again. Please employ people who can tell when the fries are cooked!"
• "Recently called for 3 takeaways, Cheeseburger Happy meal, Big Mac and a chicken wrap. On opening the food 10mins later found Happy Meal burnt."
• "Just had the worst McDonalds breakfast. Our mum has just brought us 2 egg McMuffins which were Rock hard."
• "Just ordered double quarter pounder and mc chicken burger and a large fries Fries where cold quarter pounder hardly any sauce or vegetables."
• "You don’t usually go to McDonald’s looking for a good quality meal, but this one in particular I wouldn’t even feed to my dog."

Facility and Convenience

Pros:

• "Can now order and park in a numbered pick up point parking space. When parked enter the point number Shown on parking bay signage."
• "This restaurant felt much cleaner than others I've been to, down to the touchscreen ordering board; no dry junk from sticky fingers."
• "Clean place and staff is always very friendly and professional."
• "Nice and clean restaurant with a very warm welcome. Toilet facilities were very clean."
• "The cleanest, most tidy McDonalds we have visited & we have been in lots all over the country."
• "Lovely bright restaurant with friendly staff. Was extremely busy when we visited but was served quickly, food was fresh and hot!"
• "Freshly reopened with limited menu. Well organised traffic management keeping things moving."

Cons:

• "It's a tight location off a busy road and with limited parking and a slow moving single track drive though."
• "Rubbish layout of the parking/drive thru. Not enough spaces at all."
• "Busy restaurant, reasonably clean, a bit slow on instore service and food isn't always hot."
• "This maccies is ridiculously busy, never a nice experience going here."
• "The restaurant was filthy. The Tables that were free were cluttered and it took me ages to find someone to clean the table."
• "The car park is small but neatly assembled."
• "They have redesigned this McDonald's in order to focus on uber eats and people using the app."