"Has herbivore and carnivore choices. Service is amazing."
"Excellent service too 👌"
"Amazing service. Probably the best Maccy D's I've ever frequented."
"Very busy when I visited but I was served quickly."
"Visited at 13.15. greeted at door by attentive member of staff."
"Service was great, staff are always polite."
Cons:
"The staff need to practice using their facial muscles when serving customers!"
"Bad attitude from the staff, waited 15 minutes to be told we would have to wait another 10 minutes for apple pies."
"I enjoyed my burger but the young girl with the dark hair who served us her attitude stunk she wasn't very polite."
"Disgusting service. Very very slow service drive way through."
"Normally very good quick service today absolutely disgracefully got order wrong staff here today rather ignore customers."
"Rude staff ..food thrown together...and food warm and disgusting...avoid at all cost."
"Majority of staff are under 18 & very rude."
Food Quality
Pros:
"Food was lovely and fresh today. Piping hot."
"Although McDonald's is a fast-food restaurant, it's difficult not to resist the taste of the hash browns and the McMuffins."
"Food order was all there, very quick at waiting times."
"Pleasantly surprised at the quality of the food here compared to other stores I have visited, it was all hot and well prepared."
"Excellent food nice fresh fries."
"We go here once a week for breakfast... it is delicious."
"Food is good quality, place is fairly clean the cleaners are walking around constantly to clean up any mess."
Cons:
"Also we were missing 2 straws which we didn't notice until we had driven off."
"Had a delivery, the fries were not even cooked and freezing cold."
"The adults meals were almost inedible, they were over cooked, dry and tasted of a layer of fat."
"I ordered 2 bacon and sausage McMuffins, without the egg. I received 2 bacon McMuffins, that were like biting into hard plastic."
"Food was cold and order was wrong."
"Terrible food here today, 2 grilled sweet chilli chicken wrap meals, cold, 3 small pieces of chicken."
"Our chips were raw, yes raw."
Order Accuracy
Pros:
"Food order was all there, very quick at waiting times."
"Bit of a que being Xmas eve on the drive thru but got served really quickly. First time coming here and the food was spot on."
"The person who served me was very very helpful especially as I had vouchers and a query which she handled very well."
Cons:
"NO Drinks and when I asked where are the drinks another child told me I had already received them."
"Great food fast service only issue is quite regularly there is something missing from your order so I suggest you check your order is all there before you leave."
"If using the drive-thru it's always best to check that you receive what you order at this McDonald's."
"Went through drive through ordered 2 big mac meals and a nugget happy meal parked up to eat and there was no nuggets in box."
"They left out some of my order and I bought 4 happy meals & had no toys with them yet the price was not adjusted."
"Every time I've ordered Macnuggets and select 4 sauces, I never get any sauces."
"An item was forgotten from our order today and had to wait a long time in the drive through again to address the issue."
Cleanliness
Pros:
"Have to say congratulations to the Company in Britain for growing the business and keeping the restaurants clean, tidy, modern."
"Cleanest mc Donald’s I have been to even though it was such a busy hour on Saturday."
"From this position could see how much sanitising was carried out, exemplary! Well done staff for looking after 2 over 80's and 2 adult grandchildren who joined us."
"Friendly efficient staff. Clean, working and stocked facilities. Spotless dining area."
"The toilets are well kept, very clean. Plenty of sauce in the sauce dispensers and plenty of pots for it."
"car park appeared litter free bins weren't overflowing."
Cons:
"Basic McDonald's serving the usual fast junk food. Great if you like that sort of thing. But I wouldn't eat there."
"Disgusting!…waited over 30 mins and then the app said it was delivered. I never got it?….rang up and yet again terrible customer service."
"Very poor set up there you have kids everywhere charging phones and sitting in gangs not even eating anything from McDonalds and people who are purchasing message no where to sit."
"Hardly any spaces for customers in the car park. Quarter of the restaurant is reserved as a staff break area but staff were using other tables that should have been available for customers. Dirty toilets and tepid food."
"we were all told we had to use communal sauce pumps when most of the people in there were couching or sneezing into their hange with no gel provided abywhere in the store."
"Parking is a big problem at this location, queues go out onto the main road causing chaos and in some cases collisions or near misses customer safety isn't a priority here and that's a bad thing."
"Tends to be over crowded with kids that cause problems by chucking food everywhere and at people, leaving behind rubbish and giving abuse or acting violent towards others, some times the staff are rude."
Customer Experience
Pros:
"The saving grace was the security guard who fair play to him was engaging with customers and getting stuff done."
"I always have a good experience with McDonald’s. It’s a cheap alternative to a lot of expensive restaurants in the area."
"The McDonald's rewards app helps me save a bit of money whenever visiting, so that's always a bonus!"
"Staff were, all, so friendly and helpful. Even the security guard helped an older lady, to her table, carrying her food."
"We ate our food inside the restaurant we were well chaperoned by all the staff. I must say the staff were well organised, would not hesitate to go back again."
"Me and my friend went to this McDonald’s and a lovely lady called Lucy gave me a survey that got me a free McFlurry !"
"On duty manager was great. We orders through the machine but had a problem with my card."
Cons:
"If you have trouble with accessibility you’d best go somewhere else."
"save ur money & download the kfc or burgerking app theyve got waayy better deals on everything x"
"I am absolutely disappointed and disgusted with the way the managers think it's funny that my son had a voucher for an order he never received."
"the car queue for the drive in stretches a miles down the road, the places is abit fried on times. I hope they expand."
"This restaurant has always been great but since the boom in deliveries it has gone down hill fast."
"I’ve never seen a place get your order wrong so many times. The thing is I like McDonald’s but why should I have to drive for miles just cause the people at Aberdare McDonald’s can’t seem to get it right."
"Honestly the worst Macds I’ve ever been to in my life and will NEVER EVER RETURN!"