McDonald's Reviews Summary

Customer Service

Pros:

• "Simply the best McDonalds I have ever been in. The customer service from Sue and Claire was outstanding."
• "The lady named Andrea who looks after the cleanliness of the restaurant is outstanding."
• "One assistant there was exceptionally helpful."
• "Very good ordering app a bit easier this time staff very helpful and food was good."
• "The staff are really friendly even smiled 😃 and chatted; lovely!"
• "Manager dealt with the issue straight away so can't complain."
• "McDonalds should be very proud of this restaurant and in particular Sue and Claire."

Cons:

• "They take ages for my food to be ready and then it’s cold and the order is wrong."
• "Management only care about getting delivery orders out and sold anyone else."
• "mate these workers are shocking."
• "Attitude of staff were bad."
• "The McCowing staff were McRude."
• "rude staff this McDonald’s definitely need to get their act in order."
• "The staff have awful attitude."

Food Quality

Pros:

• "Food is good here."
• "Good quality food and not too expensive, good breakfasts."
• "The food is fast and usually of a high standard from my experience."
• "Food was nice."
• "Good food here today."
• "Never really had a bad meal from here."
• "Very nice there never had a problem with the food."

Cons:

• "2 cheese burgers which were very dry...2 chicken mayo burgers in which the lettuce was limp and the chicken burgers were cold."
• "The burger was cold and soggy."
• "Absolutely vile! Burgers were stone cold and had to reheat in the microwave."
• "The food however wasn't so great chips looked undercooked."
• "The burgers were cold and the meat seemed to be reheated because it was hard around the edges."
• "Chips were soggy and cold, chicken was hard and basically like cardboard."
• "Bigmac, cold. Fillet cold, dry and a funny looking colour."

Cleanliness

Pros:

• "Beautifully clean and tables cleared and wiped promptly. Staff friendly and helpful."
• "The place is always clean & tidy."
• "Good service. Food was hot and special order was made correctly. Staff were friendly, areas were clean and tidy inside."

Cons:

• "Full of flies for a couple of weeks now! Absolutely disgusting and gross to say the least."
• "Absolutely disgusting, flies everywhere and one fell on my food."
• "How vile and unhygienic it is."
• "Dirty place. Four members of staff front of service staff. Standing around chatting to each other rather then cleaning."
• "The McScreens were all McFilthy, the McBins all needed McEmptying."
• "Building inside was stuffy and felt weird, touch screens were very unresponsive."
• "Car park was littered but this is no fault on McDonald's just their customers who are too lazy to use the bins provided."

Service Efficiency

Pros:

• "I must say it was the first time in around 10 years that they got the order correct."
• "The late staff are good and get the order correct."
• "The delivery was amazing for the first time in FOREVER. Driver was really decent, actually listened too directions too."

Cons:

• "Most disorganized McDonald's I've ever been to ... Slow service ..."
• "Waited 33 minutes until my food came."
• "Shocking service, not only didn't it turn up 1 hour and 40 minutes late but it turned up stone cold even a coffee!"
• "Terrible waited at the speaker for ten min."
• "Shocking slow service 45 minutes to be served in the drive through never again."
• "Waited another half hr..Simply can’t handle the delivery orders."
• "Waited ages for my food. Drivethru and Uber eats seem to have priority!!!"

Order Accuracy

Pros:

• "Good place to take the kids, since there are children's 'Happy Meals'."

Cons:

• "Once served, when my order did arrive, it was cold...and wrong."
• "Ordered 2 mcflurries. 1 smoothie and 20 chicken nuggets... she’s given me the wrong order completely."
• "We only received 2 out of the 6 burgers."
• "everytime i go there with my girlfriend i make sure everything is in the bag and there's always without a doubt something missing or wrong."
• "Everytime we order it’s always wrong or they miss things from the order."
• "They are absolutely awful, went through the drive thru and I asked if everything was correct and they said yes and as we left they forgot to give us our drinks."
• "Not once have I received the right order."

Value for Money

Pros:

• "I have still given 5 stars because otherwise the service is excellent, and I like the relatively new breakfast menu."

Cons:

• "Fast food used to be something cheap you could grab on the way home and now for a filling meal you're looking at £8 minimum."
• "Waste of nearly 13pounds."
• "Money down the drain not even worth complaining as they don't care!!!"