Address: W Coates Rd, Grimsby, DN31 2SU, United Kingdom
Phone: +441472728426
Rating: 4.3
based on 137 reviews.
Customer Service
Pros:
"Very helpful to make sure you get the correct type of car for your purpose, customer service is excellent."
"I'd definitely recommend CarSupermarket Worksop to friends and family because Jamie is one of the most professional car dealers I've ever dealt with."
"Ashley at the Grimsby branch is FANTASTIC! Such an asset to the brand."
"Friendly staff our agent Oliver Boyd was very helpful and not at all pushy."
"The guys at the Grimsby MotorDepot were brilliant."
"Couldn't have been more helpful and professional."
"Very pleasant staff."
Cons:
"Thought the staff were more interested in eating burgers than bothering with me."
"Very disappointed at the staff incompetence, amateur management and poor after sales care."
"The service from the Grimsby branch has been appalling."
"AWFUL experience dealing with the manager James Philip."
"After standing for 20 minutes and no one asking if they could help I walked out."
"Customer service appalling."
"People I found miserable when I said hello I got no response customer service is poor."
Car Purchase & Delivery
Pros:
"We bought my daughters first car here. We had the car delivered and when it arrived it was in showroom condition."
"Pick the car on the Sunday, paper work done the Monday, car delivered the following Monday. Buying cars for years this was the first hassle free deal I’ve ever done."
"Absolutely fantastic service from start to collecting our new car."
"Home delivery was on time and the driver was very very polite and knowledgeable."
"The buying process was easy, communications were good and the car lived up to all expectations."
"Purchase of the car was very streamlined. No issues from the beginning to end."
"Purchasing a car from Motordepot Grimsby has been a perfect experience."
Cons:
"Really poor car buying experience."
"Empty promises and lie!"
"AVOID!!!! Purchased a £42,000 2019 Ford Mustang HV69GEU. Initial sale went fine. Purchased direct from this Grimby Depot. The rest went downhill from there."
"i arranged an appointment to do a test drive, Drove all the way from Hull, paid toll costs only to arrive and be told that the 'car had just been sold a few minutes ago...why not look at our other stock while you're here' if I could give 0 stars I would."
"The car came to us with empty promises of bodywork repairs for later dates, the car broke down after 10 days."
"Very big delays on actually getting the car."
"Car poor condition for its price age and mileage."
After Sales & Service
Pros:
"Had the car in for service and brakes replacement on Saturday morning. The work was completed on time."
"Few things sorted while we waited, a wire hanging and the wrong boot cover, new one being ordered and sent to us."
"I cannot fault the after sales service, and appreciate that the 3 month warranty provided has been honoured to their word."
"Up to now the after care service has been excellent and we have already received a curtesy call from Oliver so well done motor depot Grimsby."
"A great BIG thank you to Jessica (Service Support Advisor), for arranging my replacement Van Key."
"The service department and aftersales have also been excellent."
"I am really happy with the vehicle and have already name-dropped Car Supermarket to friends and family."
Cons:
"When a car has to go back for repairs you get a frosty reception and slack service."
"Very poor after sales."
"No after sale customer service."
"A good selection of cars, but let down by poor after sales service."
"Awful service. I bought a car from here and cannot believe the lack of professionalism from start to finish."
"When buying the car they couldn’t do enough for me, but try and sort out an issue once I’ve collected the car is a nightmare."
"Still failing to deliver what they promised nothing new there I guess cars go in for a day for repairs but takes a month then they repair wrong thing and so on."
Value & Quality
Pros:
"They ensure a stress free experience and work with you to get the best deal possible."
"Absolutely went above what was expected from a salesman to find the car I wanted within my budget, the finance department got the best deal possible for me."
"I'd definitely recommend CarSupermarket Worksop to friends and family because we got a vfm deal."
"EXCELLENT SERVICE FROM START TO FINISH WOULD HIGHLY RECCOMEND STAFF ARE ALSO EXCELLANT."
"Very pleased with the car."
"The vehicle quality is excellent."
"Car was immaculate and of high standard."
Cons:
"Paid extra ceramic paint protection, which was missold."
"Do not pay for any extras, including paint protection, MOT/service package, etc. Waste of money."
"Twelve grand for car that been reprayed front and back bumper not very good job because they've prayed over parking sensors."
"The screen price is not the actual price, they have some type of admin fee that they add to it."
"Missold the vehicle with damage all over, bodywork plus alloys and the interior hadn’t even been valeted before delivery, it was absolutely filthy covered in sand and mud all over!"
"Check the paintwork on any car you view at Grimsby branch.... the stone chip process they use makes all the stone chips even more visible."
"Most the cars on display have had botched paint jobs/touch-ups."