"Excellent customer service throughout with Rob Benton."
"Rob and his team member provided a friendly and straight-forward service throughout."
"Professional, friendly service which immediately made us feel at ease."
"Justin in particular gave exceptional customer service."
"The sales team were knowledgeable, responsive and not pushy at all."
"All the staff were very helpful with my in depth questions."
"Fantastic customer service."
Cons:
"Really bad customer service from man in his 50-60s (probably business owner, sorry don't remember his name). Keep ignoring me when I came to get back my deposit."
"Horrible customer services. Avoid this place!"
"Hugely disappointed experience with GBI Cars. Poor customer service, they kept delaying my car collection."
Car Quality and Presentation
Pros:
"All their cars were professionally valeted to a very high standard."
"Car exactly as described."
"The car was presented incredibly and was exactly as described only better!"
"The Fiesta I bought for my daughter was presented in excellent condition inside and out."
"The car was immaculate when we arrived to view."
"The car was in excellent condition - lovely and clean."
"Cars are in such great condition and anything that does require attention is sorted before pick up."
Cons:
"They were sold an unsafe vehicle that literally exploded 5 minutes after purchase and the garage was not at all helpful in resolving the situation."
"When we contacted GBI to advise the turbo kicking in was probably the clutch slipping it quickly became apparent that GBI had 'provided' us with an AA Inspection report dated before we test drove with less miles reported than on the clock."
Sales Experience
Pros:
"Rob was very helpful throughout with none of the sales pressure I have had when buying cars elsewhere, 100% recommended!"
"It is nice not to feel pressured into making a purchase."
"Rob made the experience 100%, he was honest, reliable and a pleasure to work with."
"Rob was extremely helpful without being at all pushy, unlike other dealer's we'd visited."
"Genuine and non pushy sales people."
"No pushy sales talk the car sold itself."
"There is never any pressure to commit, no sales patter, just a genuine friendly service."
Cons:
"Stay clear!!!!!!!!!!"
"Be very VERY CAREFUL when dealing with this NICE family business as things can very quickly turn unpleasant."
"Horrible experience purchasing anything from here."