R & J CAR SALES Reviews Summary

Customer Service

Pros:

• "The sales team were very friendly and willing to answer every question."
• "Amar, the gentleman I was dealing with at R&J answered all the questions I had over the phone, even going out of his way to talk to me past office hours."
• "All of the staff are very helpful and approachable with a laid back atmosphere i felt no preassure at all to purchase the car."
• "Brilliant service from Ash helping me get back on the road. Been really patient and understanding and giving me time to get things sorted my end which I massively appreciated."
• "ASH was the second sales advisor that I spoke with, he was extremely helpful and patient with me while switched between wanting one car and then another!"
• "Really friendly and polite staff amazing!! Been buying cars for many years now and can see Amar takes a lot of pride in what he does and goes out of his way."
• "The sales advisor was pleasant & helpful throughout my purchase."

Cons:

• "i could give zero stars i would these jokers had me travel 2 hours to view a car, on arrival and inspection of the car it had multiple scratches paint work issues defects and missing parts which were not stated on the ad or shown in the picture."
• "I’m dubious of reviews as people can be picky but no they were correct. they don’t answer messages or emails."
• "Sold me a Volvo XC70 for £3000, took the reduced one month warranty having knocked £500 off the price. Tried contacting the owner repeatedly, ignored time and time again."
• "Didn't seem helpful or considerate of the fact they'd clearly given us the runaround."
• "Avoid at all costs."
• "Misdescribed cars, we travelled an hour for a car that had damage and wasn't even in the Ad description."
• "Avoid at all costs!! 2500 down and no car to get me to and from work!"

Car Quality

Pros:

• "I then took it to my usual local garage for him to check it as well - and he said he could find no problems with it at all."
• "Excellent garage I have bought two cars from this garage and use the service department to keep my vehicles regularly serviced and m.o.t’d."
• "They actually replaced all 4 cylinders in the engine and also unbeknown to me at the time the Injector was also faulty which they replaced as well and now car is literally purring."
• "This was my first purchase from R&J, the car was exactly as described with no hidden defects whatsoever, nice and clean."
• "Purchased a vehicle today with almost 100,000 miles on the clock yet drives like brand new and the condition of the car makes it look far younger than it is."
• "I purchased an excellent Vauxhall Astra Estate 1.9cdti from them just 3 weeks ago. It was the car I wanted and was better than I expected."
• "Very pleased with the Peugeot 207 I purchased from here. 12 months MOT, full service history, low mileage."

Cons:

• "Avoid avoid avoid, took 1.200 off me for a citroen c3 cool, returned it after a couple of days with a faulty clutch."
• "Bought a Range Rover sport off this con artist back in July."
• "Sold us both a broken and unsafe car then lied about it and refused to fix."
• "We bought 2 cars, one as a main family car and one as a reliable daily car for my wife to get to work. One developed a fault immediately (the supposedly reliable one)."
• "The Condition of the tires and brakes on the back should have constituted an MOT failure, yet the vehicle passed the 'MOT' with out so much as an advisory."
• "Worst place ever avoid avoid avoid bought a car and lasted 3 days and started falling apart and they tried saying we broke it and saying we arent paying for repairs even though it was under warranty."
• "DO NOT BUY FROM R&J CARS! One month after buying the car it has stopped running and has and oil Leak."

After Sales and Support

Pros:

• "Next time I want to buy a car in a hurry and get a good one I know where to go!"
• "Exalent service had a look at loads of cars at r and js had him backwards and forwards for keys, eventually bought a car, had a problem with gears, rung him he got the parts booked it in at garage and got it fixed."
• "Brought a car from here recently very happy with the service, also very happy with my car, came very clean and full documented service history also with a bit of diesel in it also took my old car in part x."
• "More importantly, she had accidentally overpaid as she'd paid a deposit and forgotten so paid the full amount when she arrived, on calling up 3 days later when she realised, the guys communicated between them and refunded the deposit."
• "Really impressed with their customer service we can't fault them at all and highly recommend."
• "After buying a used X type Jaguar I experienced some issues driving home which resulted in it needing some urgent repairs ( i.e. new EGR valve and an intercooler pipe) I was very relieved when Amir the manager agreed to pay for the repairs and after some initial confusion over getting the paid invoice to him I was very pleased to receive full reimbursement of the costs."
• "The after-care service was first class."

Cons:

• "Sold me a Volvo XC70 for £3000, took the reduced one month warranty having knocked £500 off the price. Tried contacting the owner repeatedly, ignored time and time again."
• "Avoid at all costs."
• "Avoid at all costs!! 2500 down and no car to get me to and from work!"
• "THE AFTER SALES IS POOR BE WARNED THE STAR IS SO I CAN POST."
• "STAY AS FAR AWAY AS YOU CAN ABSOLUTE CON MEN."
• "Wish i'd never gone, they lied about everything and I'm £1000s down. Do not go under any circumstances!"
• "We now have our credit card company involved and the next stages are going to be legal."

Integrity and Honesty

Pros:

• "A great experience with R J CAR SALES from my first online enquiry through to me driving the car away."
• "I am delighted with my purchase of a FORD FOCUS from this family run business. Throughout, I was treated with consideration, without any hard selling."
• "Was a great experience, the sales advisor was pleasant & helpful throughout my purchase."
• "I'm very happy!!"
• "Really great experience at R J CAR SALES LTD! Great service and vehicle was very well priced!"
• "Extremely helpful and friendly staff. A large selection of cars catering for all budgets."
• "Had a great experience. Opened late for me so I could come from work, the person that dealt with me was super helpful and friendly."

Cons:

• "i could give zero stars i would these jokers had me travel 2 hours to view a car, on arrival and inspection of the car it had multiple scratches paint work issues defects and missing parts which were not stated on the ad or shown in the picture."
• "Bought a Range Rover sport off this con artist back in July."
• "Sold us both a broken and unsafe car then lied about it and refused to fix."
• "Avoid at all costs!! 2500 down and no car to get me to and from work!"
• "STAY AS FAR AWAY AS YOU CAN ABSOLUTE CON MEN."
• "Do not trust the fake positive reviews. They are made by staff, friends and relatives to coerce you from your hard earned cash."
• "NO stars sold a car not as described in advert tried to ask for refund but to no avail."