Wren Kitchens Reviews Summary

Customer Service

Pros:

• "The customer service team... dealt with it in a timely fashion."
• "I had to contact customer services who were extremely helpful and resolved my query fully and swiftly."
• "Customer services very good had pieces left over and was given a refund for these."
• "The customer service was second to none."
• "Staff were very helpful during the ordering/delivery process."
• "Everybody messaged me to keep me in the loop any queries were answered and sorted straight away."
• "The complaints department do not have a telephone number, so i still haven't managed to speak to anyone."

Cons:

• "Just think very carefully before paying them for your kitchen, because once you do that, whatever happens next is just tough luck!"
• "The customer service was disgusting I feel and have told anyone who would listen how rubbish they were."
• "Cardiff Gate showroom is beautiful, the customer service & after sale has been awful."
• "When we complained, the store 'manager' Camille predictable did nothing."
• "I've been passed back and forth the show room and head office customer service."
• "Great at taking your order but serious failures when is come to delivery and aftersales."
• "Don't feel like we are getting anywhere with having this matter resolved."

Delivery & Installation

Pros:

• "The delivery was quick and the drivers explained what I had to do if there were any problems."
• "Delivery was very good - initially. The main bulk of the kitchen was carried through our small doorways expertly."
• "Delivery good the delivery men put boxes where I wanted them."
• "Delivery service was also excellent, on time and the delivery men were careful bringing the items into the property."
• "Delivery was brilliant in time full communication with no issues with any of the products making installation a good and efficient experience for a moderate DIYer."
• "Easy delivery with really helpful drivers."
• "The delivery teams were friendly and efficient and the installers were brilliant."

Cons:

• "Upon fitting the kitchen we found that we were short 4 pegs for the shelves in the units. I contacted Wren and they sent some out immediately."
• "Parts delivered damaged, the wrong parts delivered on more the one occasion."
• "Really nice kitchen, but all the doors arrived damaged, we have companied and complained, 18 new doors were sent and arrived today. 3 of these are also damaged."
• "Day kitchen was to be delivered it went to wrong house."
• "Altogether it took 11 days for me to finally get me tap that I went and picked up myself from Llanelli."
• "Upon delivery some boxes were placed the wrong way up, the packaging wasn't the best and I had some missing items."
• "After being verbally & almost physically assaulted by one of Wren's delivery men... followed by further issues with Wren and lack of support from the furniture ombudsman, I would not recommend Wren to anyone."

Design & Quality

Pros:

• "The planning staff at the Cardiff showroom were very helpful, using their experience and knowledge in designing the kitchen plan to suit the environment."
• "Our designer Sean McInley was very helpful (and patient) and gave us some brilliant ideas that we hadn't even considered originally."
• "Really good design and well planned for the space we had available."
• "The designer/salesman knew what he was talking about and made some really helpful suggestions."
• "Design staff understood exactly what we wanted to achieve and produced a layout which gave us what we wanted."
• "The units are very high standard and now my kitchen is in it looks great."
• "The finish on our kitchen, even in the smallest areas is really sublime."