Window to the Womb Bagshot, Surrey Reviews Summary

Customer Service and Staff Friendliness

Pros:

• "Window to womb staff are super friendly and make you at ease the whole time."
• "The sonographer and the whole process was very good."
• "Window to the womb were really friendly and it was no problem that we needed a rescan."
• "The whole team was lovely. Special thank you to Michelle who made our experience really enjoyable."
• "Every time the staff members have been polite and very helpful."
• "Nadine on the front desk was great answered all questions without hesitation."
• "My 3 year old came with me and she loved finding out that she was having a little brother."
• "Michelle & Hillary were amazing, we came back for a rescan with a stubborn baby and was made to feel so comfortable and welcome."

Cons:

• "They only lose a star as there was an admin error where they didn’t correctly book us in for the rescan."
• "She then hung up the phone after this. A rather rudely toned person, put us right off and we would probably never even consider this branch again."
• "The receptionists' dismissive and robotic attitude left much to be desired."
• "The sonographer was very blunt & we feel he didn’t want to be there."
• "Both seemed to be quite stand off ish and offered little to no communication."
• "Absolutely no compassion or understand of customers vulnerability or needs."
• "The ladies at reception and who printed my photos were lovely, but the one that carried out the scan really ruined what should have been an amazing experience."
• "The sonographer was one of the least personable people I've ever met, ignored our questions."

Quality and Clarity of Scans

Pros:

• "The images and movie was great."
• "We have lovely photos and memories to keep forever."
• "We got some beautifully clear 4D images of our little girls face and a video to rewatch."
• "Really pleased with our experience today. Staff were very friendly and accommodating."
• "Sonographer did lots to make sure baby turn round and we saw her yawn and suck her thumb!"
• "Had a very lovely experience with Window to the Womb. They talked us through everything and kept our gender a secret."
• "We had our gender scan today. The staff were really accomodating to allow our family in to see the baby."
• "After our scan we got to look through all the photos and choose our favourites to have printed."

Cons:

• "It was a waste of money in my opinion. Paid for a 30 minutes session that lasted 9 minutes maximum, the images were so terrible that I couldn't even pick up 1 to print."
• "Seating area really small not enough room. Wasn't very warm and welcoming like you would think it would be for you and your family."
• "We wanted a gender reveal balloon but sadly no helium."
• "We were only allowed digital copies of photos 'due to covid' which is super confusing given we received one print."
• "The sonographer spent only five minutes scanning and barely commented on a couple of points. No measurements were taken."
• "Unfortunately the 4D video equipment wasn't working that day so we had to book another appointment."
• "The package included 2 physical photos and access to the rest. However, I did not expect to not get a clear picture of the baby at all."
• "Through no fault of the sonographer, our baby is pretty active. This meant there really weren't any good photos and you really couldn't see much in the scan."