Turtle Bay Swansea Reviews Summary

Service

Pros:

• "Joe Max and Dan sorted us out so well. Joe was so fast with the drinks."
• "Service by Joe and Jack, warm welcome and friendly service."
• "Our server Kiera went through the menu with us and helped us choose suitable options, the service was excellent."
• "Staff were welcoming and attentive when seating and taking our order."
• "Caitlin has been serving us for over 2 years now and we are so happy to have her every time she’s on shift!"
• "Service: Outstanding. Mystique and Olly (I hope I got your names right) were very attentive."
• "Sam was our servicer. He was a STAR. He was on the ball."
• "Maddy B was very apologetic about the wait times and noticed our table was hampered by this."

Cons:

• "Long waits to pay and if I wanted something, perhaps under staffed."
• "Service staff attitude could be better, especially the waiter that took my order."
• "Initial wait time for first drink was long and looks like a drink was sent to a different table too."
• "We had to wait 2 hours for food and an hour for just our first drink."
• "We only managed to have 5/6 cocktails each during the 2 hours of our bottomless brunch."
• "Had to leave our table 15 mins early to sit elsewhere due to another booking."
• "Service was a little slow, but it was understandable as the place was packed."
• "Waiter was very busy but was attentive and as soon as we called him our drinks were delivered so quickly."

Food and Drinks

Pros:

• "Had the jerk chicken and couldn't fault it."
• "The food made by the Chef's Emma & Connor was out of this world."
• "We had the drinks deal, which was 2 black cherry Rum with Coke, which was very good."
• "The food was everything and more, especially the prawn, it was hot and so good."
• "dumplings, rice n peas & plantain are always on point."
• "Food was great and the cocktails were amazing!"
• "Had excellent food here. We had the Squid and Saltfish fritters to start, delicious."
• "The jerk chicken is really good - well grilled and with loads of flavour."

Cons:

• "I ordered Mac 'n' Cheese bites as a starter, but they were very overcooked."
• "Unfortunately, it was very dry, to the point I struggled eating it."
• "2nd night food wasn’t as good, mc cheese was not cheesy and very bland sadly."
• "No still bottled water. No lemon slice in the lemonade."
• "I had the Honey Bunny YardBird and it was honestly so good. The bread tasted like a Yorkshire pudding and the chicken was stunning."
• "Starters were amazing (salt fish and a Mac and cheese balls) Mains were also very good."
• "The shack stack burger and cheesy jerk fries are both hands down the best burger and fries I’ve ever had!"
• "Food was incredible and the service was SO friendly and helpful, cannot credit Hadley enough she was amazing !!"