Turtle Bay Exeter Reviews Summary

Service and Staff

Pros:

• "Eden had a vast knowledge of the food menu and cocktails."
• "Alicia who served us in the Exeter restaurant was really helpful and cheerful!"
• "Even though it was busy, Char was on top of our service."
• "The service we received from Alicia was top notch."
• "Alisha was fantastic and friendly and was bringing a great vibe to a quiet Sunday evening."
• "Alisha was an incredible waitress, very polite and helpful."
• "Sylvia was so friendly and attentive. It made our special day the best day."
• "Al was lovely, so funny and really lovely to talk to - fast with ordering as well!"

Cons:

• "Probably the best bar waiter we had tonight or since we have been in the uk for the last 15 years."
• "Service was expectedly a little slow as it was very busy but very friendly."
• "Staff were more interested in talking to their mates and socialising than working."
• "Service was great, absolutely loved the sweet corn fritters!!"
• "No one came and took orders for desserts despite waiting for 20 minutes."
• "Unfortunately when we got there we were too late. We decided to stay as it was 2-4-1 cocktails."
• "Being pregnant is not an excuse to be rude. Being pregnant is also not a 'get out of jail card' for a disgusting attitude!"
• "Rudest staff I have ever encountered in my life. This place is horrible."

Food Quality

Pros:

• "Fantastic, flavourful food; the Fried Chicken was super tender."
• "Food came quickly and tasted SO good, as usual (I will ALWAYS recommend the chicken roti)!"
• "First visit, with friends for a bottomless brunch. The food was really good."
• "The food was top notch! I forgot to take a picture of my main but I did take a picture of the starter."
• "Food was delicious. The kitchen lost our food ticket which meant our mains were delayed."
• "Food was fabulous, and Alisha our waitress was very efficient, helpful, welcoming and friendly."
• "The food was delicious, we had Brown Chicken and Chicken with mango and coconut."
• "Cocktails were amazing, it was very, very busy so understandable that drinks took a little while."

Cons:

• "First two of the three cocktails that were ordered were revolting, mine tasted like cardboard."
• "We ordered a garlic flat bread which came out looking like a undercooked pancake drowned in garlic butter, it was inedible."
• "The food was really good but service left a lot to be desired. No one came and took orders for desserts despite waiting for 20 minutes."
• "Food was great. Little bit long on the wait for drinks and to order, but food came out quickly."

Ambiance and Atmosphere

Pros:

• "Lovely staff, lovely ambiance and fabulous food. Considering this is a chain, the food is definitely a standard above most other chain food restaurants I've been to."
• "The atmosphere was great, the food was delicious, our drinks were amazing and our waitress, Sylvia, was honestly the best."
• "Always enjoyed the food here until I recently went and ordered the garlic prawn starter which is my favourite but came out with a completely different sauce on it, not garlic at all and extremely spicy too."
• "Turtle Bay's bottomless brunch was a sensational culinary voyage, heightened by the exceptional service of our waitress, Alisha."

Cons:

• "The worst bottomless brunch I've ever been to. Firsty I don't think you're meant to leave sober? The cocktails where full of ice and once we had taken it all out we were left with half a drink."
• "My friends and I went to Turtle Bay for a bottomless brunch, unfortunately when we got there we were too late."
• "Absolutely terrible. They will leave their menu option open on Deliveroo. You place an order, 1 hour later the order is cancelled & you are left with the pizza dross available at this time."
• "Low key and homely is one thing, but this was like being in my shed. I can't remember if there was gaffa tape on some chairs, maybe not, but that's the type of feel."