Chepstow Garden Centre Reviews Summary

Staff and Service

Pros:

• "The staff is very helpful and kind."
• "Very helpful and very friendly... arranged delivery very quickly (2 days after purchase) which compared to other garden centre's is extremely good (7 - 10 days elsewhere)..."
• "We were looked after very well by Karen, the supervisor and her staff."
• "The staff are always friendly and welcoming..... the garden centre has a very large out door area full of lovely plants and inside there is something for everyone...."
• "The gentleman in the pet section was lovely, knowledgeable and helpful."
• "Staff are friendly and very knowledgeable."
• "The staff are so friendly and can't do enough for you."

Cons:

• "Slow and rubbish service at the restaurant."
• "Although the garden centre is great the cafe is a serious let down, rude staff, slow service and uncleared tables."
• "Very disappointed with our food and service in the garden centre cafe."
• "Service was appalling we ordered two cakes and a tea and a coffee took half an hour then one cake was served."
• "Lack of experience of staff with no clear direction from a manager. Long wait for a table. Poor service."
• "The older lady, marched up to me without saying a word or giving any eye contact and aggressively scrubbed my e mail address off the form."
• "Shown to a table then totally ignored."

Cafe and Restaurant

Pros:

• "The Cafe and restaurant serve very hood good and cakes."
• "Didn't use the cafe this time, but I have in the past and it was quite acceptable with fast service."
• "Chepstow garden centre restaurant /cafe is really really good."
• "Fabulous cafe."
• "The meals are good value and made especially for you."
• "Once ordered the food was delivered to the table quickly and was lovely."
• "Great food in cafe at sensible prices."

Cons:

• "Cafe has changed recently. We had to sit where told to."
• "Ordered extra chips with an overpriced toastie for a pound."
• "Very disappointed with restaurant, had a panini, wasn't even warm when it arrived, sent it back, it returned burnt."
• "The cafe was awful every breakfast we ordered was completely wrong and that was after we waited 50 mins."
• "Restaurant not so, 30 mins for 3 panini's, overcooked at that, wouldn't make my 2 year old granddaughter a sandwich because it wasn't on the menu!"
• "Cafe- Service very slow, expensive and tables are never cleared in good time."
• "The cafe does not do cheese or fruit scones (a garden centre...) but will still charge £1.80 for cream and £1 for jam."

Products and Pricing

Pros:

• "A very good variety of plants and novelty items, garden furniture, birthday cards and gifts."
• "They have a separate farm shop which is excellent and well stocked with local produce, meat counter and fish counter."
• "Well stocked with plants and gardening equipment."
• "Good selection for all pockets."
• "Well stocked with excellent quality plants, shrubs and trees."
• "Lovely selection of items with a perfect balance of quality garden items and a just a small selection of other clothes and items."
• "Lots of bargains to be had. Quality goods."

Cons:

• "It is more expensive than other garden centres, however they have a huge range of items."
• "Pricey plants over all."
• "Not the cheapest place around but understandable when you see the number of staff making sure customers and plants are happy."
• "Sorry to say this is not really a garden centre any more. It sells plants of course but they are expensive."
• "Really disappointed with sack of potatoes, paid £11.99 at least and they were poor quality."
• "Totally crapiest garden centre. Bought veg seeds at HIGH price compare to other places, but in every single satchet was only 2 to 4 seeds!!!!"
• "We had trouble at the till as we thought we were purchasing one plant for £10 or two for £15. But this offer isn't for all customers it was only if you had a gardeners card. Very misleading !!"