Damira The Avenue Dental Practice Reviews Summary

Reception Service

Pros:

• "Very polite and friendly reception staff."
• "The reception staff are kind, considerate and discreet (which is refreshing) and I was made to feel very comfortable."
• "Visited the Damira Dental Practice in Chingford today for an emergency appointment. The lovely receptionist fitted me in right at the last appointment which I was extremely grateful for."
• "Pauline on reception was very helpful and efficient."
• "Julie, the receptionist is so helpful and patient."
• "the receptionist was so helpful and friendly very good customer service made me feel at ease"
• "Receptionists are very helpful and friendly; always a smile."

Cons:

• "Time wasting poor service from the receptionist/s."
• "The invoice is even more confusing - Husband's invoice has wife's name on it and after 15 min of explaining to the receptionist, she still didn't change it and said this is how we generate invoices."
• "I was early and was greeted by the male receptionist yet was then taken into the Dentist which I stopped reiterating that I specifically asked for the hygienist first."
• "Unreliable. Booked the morning off of work for a 9 am emergency appointment. Upon arrival I was told the appointment had been cancelled."
• "I called to make an appointment, the receptionist told me the practice is understaffed and was not very helpful"
• "Unfortunately the receptionists were less friendly. Was ignored for several minutes without any acknowledgement while they did something else."

Dental Care Quality

Pros:

• "Been going here years. Cannot recommend damira enough.. superb."
• "I required a filing and needed to see the hygienist and both were excellent."
• "I had root canal treatment with Dr Paul. I am extremely anxious of the dentist and could not recommend Dr Paul enough."
• "Everyone was so friendly from the receptionist to the dentist."
• "Sam, my dentist, takes time to explain my options thoroughly and honestly."
• "Neha IS NOT A DENTIST SHE IS AN ARTIST"
• "Treatment was effective and professional."

Cons:

• "Worst experience with composite bonding. Always breaking off and had to get redone 3 times."
• "Haven’t had a good experience. People who work there including dentist are not polite neither nice and too expensive for what they offer."
• "Never again. Rude and arrogant dentist and nurse."
• "Most disgusting service ever!"
• "I was persuaded to have what I now believe was unnecessary dental work"
• "This young short asian dentist was very opinionated and kept saying please see my point of view, (as if I had a choice lol)."
• "She huffed and puffed numerous times when I had to ask her to stop. She didn't take seem to care about the pain she was causing."

Customer Service

Pros:

• "the staff are friendly and welcoming"
• "service you get is beyond expectations from receptionist to the lovely, kind, caring, professional NEHA"
• "The procedures they followed to make sure everyone was safe, when visiting during the pandemic, also made me feel VERY comfortable."
• "It is very clean and comfortable inside."
• "Really friendly staff and my dentist give you honest advice with options to allow you to make an informed decision on which procedure to have."
• "The staff are very professional and efficient."
• "The staff here are second to none. They’ve always gone the extra mile to fit me in where they can."

Cons:

• "Greedy dental practice taking too many patients and then you have to wait up to 3 weeks even for emergency appointments."
• "They told me I need root canal but that I could only have it done privately"
• "rude and dishonest... the manager is EXTREMELY rude and patronising"
• "However in a recent visit I have found the staff to be rude since becoming a private practice."
• "They really ripped me off as the private treatment was exactly the same as on the NHS just an extra £400"
• "Booked ultrasonic treatment, but they did some cheaper treatment for my wife."
• "WORST DENTIST AROUND! MONEY ORIENTATED AND RUDE."

Cost and Billing

Pros:

• "I advised the manager (who was very nice) that she should give me the £30 in cash if necessary and I will sign a receipt to that effect."
• "This practice carried out all his needs at a fraction of the price. They were efficient and professional in every way."
• "The appointments are always on time."

Cons:

• "Hugely expensive bill £120 to stick in one gold inlay."
• "The invoice is even more confusing - Husband's invoice has wife's name on it and after 15 min of explaining to the receptionist, she still didn't change it and said this is how we generate invoices."
• "They really ripped me off as the private treatment was exactly the same as on the NHS just an extra £400"
• "Booked ultrasonic treatment, but they did some cheaper treatment for my wife."