The Dental Surgery Reviews Summary

Dentist Professionalism and Skill

Pros:

• "Mr Ben Molyneux is quite simply the most highly skilled dentist it has been my pleasure to encounter."
• "Andrew carried out the dental procedure quickly and without pain, and i had a quick recovery."
• "Both Penny Grace and her nurse Becky were both absolutely fantastic, explaining everything going on, taking their time whilst being considerate and caring."
• "Kate Yeaton has been my dentist for many years... She is very kind, gentle and very professional."
• "Dr. Gardner was professional, pleasant, and extremely thorough."
• "James Granger the dentist is extremely talented and very caring and true to his duty of care to his patients."
• "Penny is a brilliant dentist. Friendly, relaxed and technically faultless."

Cons:

• "The Dental Surgery is very good...but you must avoid to be seen by Shaun Smith. He is incompetent and has the attitude of a rogue backalley dentist, telling flat-out falsehoods."
• "More of a dental FACTORY. The 'dentists' seem to be second stringers."
• "No competent cover when a dentist is away."
• "I question if the hygienist has done the checks of the tools properly."
• "Being fobbed off, misled and lied to is not what I expected."
• "I really question the amount of anesthetics used - an amount of anaesthetics made her unable to feel the pains of metal entering stomach through the throat?"
• "After spending tens of thousands of pounds, one wouldn’t expect bridge to break within 2 months and for lack of competent emergency cover."

Customer Service and Experience

Pros:

• "The Receptionists are friendly, efficient and endlessly helpful."
• "The practice is always super-clean and efficient, with a helpful reception team and communication of appointments."
• "The receptionists were also very friendly & helpful."
• "The staff were all incredibly polite, professional and friendly, and on top of that I left feeling very happy with the results of my procedure."
• "The front desk staff are very helpful when I have to reschedule appointments."
• "The reception staff were also very accommodating and friendly."
• "The staff very helpful and knowledgeable."

Cons:

• "Today when a patient explained that he needed a functional WiFi connection they treated him with shocking arrogance."
• "The receptionist was arrogant, he asked for the Manager and a woman arrived who was staggeringly dismissive."
• "However, had a bad telephone experience with one of the receptionist called Elizabeth, very unhelpful and arrogant."
• "If they treat paying patients like that then they can’t be trusted."
• "With such an incident happening in the clinic, the emergency contact was not contacted and my mum was let go on her own to the hospital they suggested."
• "They choose to rent space in the basement of The Corn Exchange thereby cutting their patients off from any cellular connection."
• "You expect me to notify you 48h+ prior, but then cancel my appointment 1 hour prior to it."

Facility and Environment

Pros:

• "The whole office space looks brand new and really high end."
• "The surgery is extremely modern and clean."
• "Their reception area has more of the feel of a spa than a clinical practice."
• "The practice itself is very peaceful and calming as well."
• "First of all, the practice is super clean! From the toilets to the waiting area - you can be sure everything has been cleaned thoroughly."
• "The surgery has recently been refurbished and the whole set-up seems to have been designed with the customer experience in mind."
• "The practice itself is the swankiest I've seen and my teeth look and feel great."

Cons:

• "Ok, the wallet takes a hit."
• "Nobody explained or emailed my mother or me about what has happened, why it has happened and the risks for a metal hook."
• "The medicines have caused me severe side effects."
• "I don't always get answers for the questions I raised."
• "My suggestion is to find a more reputable dentist elsewhere."