Leaders Letting & Estate Agents Buckingham Reviews Summary

Professionalism

Pros:

• "Ruth in particular was great, very professional and a real pleasure to deal with."
• "Everyone we came into contact with was very professional."
• "She was professional at all times and my housemate and I signed for a property on the same day as viewing it."
• "Secured my first rental with Leaders (Lucie) Great experience, viewing on time, questions always answered extremely quickly, very smooth and informative process."
• "The branch manager was proactive and has helped us push an ongoing maintenance issue forward towards resolution."
• "Our overall experience of dealing with Leaders and Lucie was positive from day 1 and I would definitely recommend them and would rent from them again in the future."
• "Very professional and friendly team, always respond straight away within a few minutes."

Cons:

• "They are the most unprofessional company I have ever dealt with and I urge people to not rent with them."
• "We had no hot water for duration of our tenancy, which we were told time and time again that was us using too much water."
• "The property was full of black mould in the child's bedroom and some had started to form in the kitchen."
• "Since leaving the property leaders have attempted to charge me for a figure that is incredibly similar to that one months unpaid rent!"
• "How can a company keep changing its mind in terms of what a customer owes."

Customer Service

Pros:

• "Collette was amazing in helping me find a home to rent."
• "They have gone above and beyond to make it as easy as possible."
• "I for sure recommend it."
• "She is a credit to her company and if anyone asks me what agent they should use with either buying or renting I would tell them to contact Leaders estate agents."
• "Thank you so much :)"
• "Always get great customer service with leaders and they are always on hand to help with any issues!"
• "Everyone in the office was always super polite and friendly."

Cons:

• "All in all, avoid these scammers AT ALL COSTS. No matter how nice they seem/ a property looks, it isn't worth have to deal with these incapable workers/landlords."
• "One of the worst experiences going, avoid at all costs! Leaders have scammed myself and my partner from the get go."
• "Now out of nowhere they contacted me to explain that i still owe some money."
• "We had some trouble with our last letting agents and they were very unprofessional and offered no support whatsoever."

Efficiency

Pros:

• "Efficient and swift. We were already convinced with the property, and Collette was good at handling all the paperwork quick and leave the property in a perfect condition for us to enter as soon as we wanted."
• "Paul has always been extremely helpful and given us excellent and impartial advice on the market."
• "I wanted to highlight the professionalism in how you have dealt with the letting of our property."
• "Leaders went above and beyond to sell our house. The service from beginning to end was professional."
• "Recently started renting a property through leaders Buckingham who have been very helpful and professional from initial contact until our moving in date."
• "Having bought a house through Leaders, I would definitely sell through them in future too, as I know any potential buyers would receive an excellent service from start to finish."
• "The viewing was very professional and Leaders were able to accommodate my preferred viewing time at relatively short notice."

Cons:

• "They took some time to settle and send the finalised billing after a few errors on there side the last bill was settled in August 2022."