HJC Surbiton | Sales & Lettings Reviews Summary

Professionalism and Customer Service

Pros:

• "They've responded to every message I've sent in a timely manner."
• "Throughout the entire process they were always available to answer our questions, provide updates, and address any concerns we had promptly."
• "Nicky and Suzanne at HJC were extremely helpful, when we needed to sell my brother's flat."
• "Suzanne and all the team at HJC did a fantastic job at selling my property and were very attentive from start to finish."
• "HJC and Suzanne and particular, have been fantastic! I can’t speak highly enough of the service and communication that they have provided."
• "Suzanne and the team at HJC have been really wonderful to work with during our house purchase."
• "Suzanne provided an excellent service, which was both very professional and realistic."
• "Suzanne and her team have been excellent. They have been helpful and thoroughly professional during the sale of our property."

Cons:

• "Awful experience as a tenant with HJC Surbiton. Very unresponsive lettings team, fees were the highest I've ever paid renting in London."

Communication and Support

Pros:

• "They did what they could to make what is a very stressful process less stressful. A lot of that was down to good communication."
• "They were very responsive and kept us up to date at all times."
• "My husband and I bought our first home through HJC. Suzanne was an absolute pleasure to deal with and helped us complete the purchase despite complications."
• "Suzanne went above and beyond in her service, liaising with all parties to help the purchase complete quickly and smoothly."
• "Suzanne and HJC are a pleasure to work with and take an honest and upfront approach."
• "The team is incredible, super professional and customer focused. Throughout the buy/sell process they remained very engaged."
• "We had an amazing experience with the HJC team. They took care of us and looked after us through the entire process."
• "Suzanne and her team were very professional with respect to the whole sale process."

Cons:

• -

Knowledge and Expertise

Pros:

• "They have excellent experience and knowledge of the area which is key when showing people around who are less familiar with Surbiton."
• "They have a superb knowledge of their market and their specific properties."
• "Suzanne Morgan and HJC were very professional and efficient throughout the process of selling our flat."
• "Suzanne's local knowledge and local contacts are second to none and make the whole process so much better."
• "Having had various estate agents look at the property, it was HJC That got the best figure for it."
• "We were treated brilliantly and the moving process was made a lot easier with people who actually know what they are doing."
• "Excellent service by Suzanne and the team at HJC. Held a tricky chain together with deep understanding of the moving process and excellent communications."
• "Very pleased with our choice to instruct HJC for the sale of our property. It was refreshing that HJC were able to offer genuine, professional advice throughout the whole process."

Cons:

• No explicit cons related to knowledge and expertise, suggesting high levels of satisfaction in this aspect.