The King's Head Reviews Summary

Staff Service

Pros:

• "Staff were outstanding, really welcoming, friendly and helpful, especially Matt Whitehouse."
• "Very friendly waiter and good menu."
• "Friendly helpful staff and really nice food."
• "Staff all outstanding."
• "The people that served us were lovely."
• "Staff are excellent and very friendly."
• "Really friendly attentive staff."

Cons:

• "The 2 young staff serving only ever looked animated or interested when they were chatting to each other, not the customers, very poor."
• "Service was really poor, even though it wasn't busy in there, we waited 25 mins before our drinks turned up."
• "Female bar manager had an attitude. She wasn't friendly or apologetic."
• "Unfortunately they seemed to be relatively short staffed."
• "Staff didn’t seem to care, lacking attention to detail."
• "Service at the bar is always slow."
• "The waitress was not very attentive, we had a long wait for drinks and some never arrived."

Food Quality

Pros:

• "Food was lovely but quantities were not enough for the price."
• "Dog friendly, good atmosphere and decent food."
• "Food tasty and well presented."
• "Food was excellent. I had the mac and cheese and then the Banoffi Pie. Both were excellent."
• "Stopped for a snack lunch on the way to a spa break. Snack?? It was so filling and definitely gourmet standard."
• "Food was hot and presented beautifully."
• "Really tasty food!!"

Cons:

• "Food average, all main courses in our group had cold or lukewarm veg, or rock hard, all the meat was processed."
• "Had the Sunday roast, pretty small portions, bland, dry and tasted like a microwave roast."
• "The children's meal was brought through first because the little one was getting really upset because he was so hungry. But when it came out it wasn't even edible."
• "We had steak and it was awful. Returned twice, burnt on the outside and raw in the middle."
• "The other meals weren't great either, a combination of undercooked and cold."
• "The Wagyu beef burger... was over-cooked, dry, and had very (yes very) little flavour."
• "The veg was extremely bland and unseasoned."

Ambience & Atmosphere

Pros:

• "Nice cosy friendly staff had nice meal pleasant non smoking beer garden to the rear."
• "Pleasant atmosphere, even with the football on in the bar."
• "Nice cosy atmosphere but in a modern setting."
• "Lovely building with great atmosphere, open fire and romantic dining area."
• "Great car parking space would recommend."
• "Lovely experience at the Kings Head. Ample parking, spacious rooms that were clean."
• "Gorgeous pub and hotel in an lovely location."

Cons:

• "We were seated next to a table of 12 ladies in a small enclosed part of the pub and they were having a good time and were loud at times but when they were loud it was deafening and could hardly hear my partner."
• "It also gets very hot in the area we were sitting."
• "Reasonable atmosphere., But for 2 ladies, the presence of obviously hardened, 'well seasoned' obviously regular 'regulars' is a bit off-putting."
• "Service was shocking, ordered 2 things which they'd ran out of and didn't tell us until after we'd ordered and were waiting for it."
• "Dog friendly and welcoming, however we have now visited on two occasions to find them understaffed making it a very long wait for food."
• "The lack of contents on the hospitality tray, considering the cost, could be better."
• "There was a very odd smell coming from the toilet, which may have been a drain issue."

Accommodation

Pros:

• "The room was spacious, very clean and had all the amenities we needed for our overnight stay."
• "The room was clean, well decorated and had a large bed."
• "The rooms are lovely."
• "The rooms had nice toiletries, and linen & towels were of very good quality."
• "The hotel rooms are nicely decorated, modern but with traditional features."
• "the rooms were tastefully decorated and very clean"
• "The food was beautifully prepared, presented and served."

Cons:

• "The room... had quite a stench of damp too."
• "Found the bed very hard and this resulted in a poor nights sleep."
• "No hairdryer. And the 'Hypnos beds with comfy mattress toppers' was a really hard/firm bed with a mattress protector."
• "The mattress was incredibly firm, and I woke up several times in the morning from discomfort."
• "Only issue for me was that the bed in our otherwise spacious and clean room was a concrete slab resulting in an awful night's sleep."
• "Rooms ready for a refurb ours was small and sadly a bit shabby bedding clean and fresh."
• "The room was comfortable but could have done with a bit of a touch up with the paintwork."

Value

Pros:

• "The cost of staying was very affordable versus other options."
• "Great value too!"
• "The cost of staying was very affordable versus other options and is a big plus as this doesn't compromise on the quality of service or the overall experience."
• "The food is excellent and reasonably priced."
• "The food was pricey but once it arrived it was worth the money."
• "Newly refurbished, still the same menu which is very good value for the money."
• "The food is excellent and reasonably priced."

Cons:

• "Use of £10 off £30 spend voucher is a nightmare."
• "Overpriced for example £1.50 for a bag of crisps. Over £6 for a vodka(single)lime & soda."
• "Possibly one of the worst meals I’ve had."
• "Even with the government funded discount felt I had overpaid was shocking service and poor food."
• "TBH, the quality of the food was poor and not value for money."
• "You have to pay almost £3 if you want cauliflower (what?!?!?)."
• "Despite every attempt, still convinced we were overcharged."