Address: Woodmansterne St, Banstead, SM7 3NL, United Kingdom
Phone: +441737371841
Rating: 4.2
based on 150 reviews.
Atmosphere & Ambience
Pros:
"A nice atmosphere, friendly, with a large area spread out into the building and through to the back, with a large outdoor area at the back."
"The atmosphere was beautiful and calming after every relaxing moment."
"Amazing pub to spend time in their large garden with plenty of seats and shaded areas."
"Such a lovely traditional family pub, set in beautiful surroundings."
"The atmosphere was pleasant and the pub was fairly packed considering it's kind of out of the way."
"Both inside the pub & garden are really nice 👌"
"A lovely 'watering hole'. Many choices and the food is good and varied too."
Cons:
"We were in the garden and were forgotten there."
"But the main complaint is that people are allowed to smoke under the covered outdoor area."
"Couple of things we did notice though was a lack of mobile signal made using the at table app difficult, and an outdoor no smoking area would be nice as well as its not nice eating around lots of smoke and dirty ashtrays."
"Nice enough pub, not sure about the locals, though!"
"A locals pub early evenings, well overdue for a fresh menu change, garden at the back, but gets shady in the back as sun sets at front of pub."
Staff & Service
Pros:
"Good staff, especially Emma. They work hard but are always cheerful."
"Staff were very well informed and welcoming, Emma was really helpful in selecting the perfect meal for my mum who suffers with allergies."
"Unflappable bar staff under pressure Dianne and Emma C outstanding, always a friendly smile with good humour and efficiency."
"The two ladies that looked after our large group Kelly and Emma were absolutely amazing, dealing with all our requests and were super friendly and nothing was too much trouble for them."
"Staff are friendly, especially Loz who always goes the extra mile to make sure we are having a lovely time."
"Staff were excellent, special mention to Kelly who was so helpful, polite and professional."
"The staff where fantastic and they had a great selection of beers/ciders on tap."
Cons:
"Sadly not a good experience. Had to wait over an hour for main courses."
"Went in today and asked for a coffee. Was told by the person behind the bar that they were too busy to make coffee."
"The place is generally understaffed and the waiting time at the bar is often unacceptable."
"Unfortunately our food arrived let's say with delay. We asked 3 times about our order and the staff seemed to have forgotten about it."
"Pretty bad customer service. Not attentive."
"The staff were also not very friendly."
"All staff were very unfriendly, they didn’t even bring us our cutlery, nor once asked us how our food was."
Food Quality & Pricing
Pros:
"Just experienced their Monday nite 50% off mains on the mixed grill. Fast service, hot food, piled high, very tasty and cheap as chips."
"Food was excellent - we had lamb shank and the venison pie, both tasty and good value."
"Good food at inexpensive prices."
"Food good and reasonably priced."
"They provide bottomless puddings, potatoes, and gravy."
"All food and desserts were great."
"Best food i have had in awhile. We had 8oz steak and fish and chips."
Cons:
"Where they let themselves down is with the food."
"Went to this pub for the first time on Saturday to eat and ended up getting our money back and going to macdonlds after as we found a maggot in one of the kids meals."
"The food we ordered took over an hour to get to us and the lasagne I ordered was horrible, it was oily and soggy and above all tasteless and partly cold."
"Expensive and food did not live up to expectations, mine was overcooked and rubbery."
"Food was slightly better than Ok but quite expensive for what you get."
"Very nice people cute pub but the food is tasteless."
"Food was awful. A cheeseburger does not mean a cheap thin bit of meat with a bit of plastic masquerading as cheese on the top."
Facilities & Extras
Pros:
"Good outside space front and back of the pub."
"Great garden for kids."
"A really lovely dog friendly pub, good choice of drinks at decent prices. The staff, service, food, and ambience was faultless."
"Dog friendly with mini dog food menus."
"There are lots of photos in the reviews, but one that took our fancy was the dog menu. Visiting woofers get treated well here if their owners are so obliged."
"Beautiful garden area with lots of parasols and a pagoda to shelter from the rain."
"There is free parking available and a play park just next door, that's great if you have kids."
Cons:
"Took a long time to get served at the bar."
"Bar staff lacked customer service, asked for a couple of drinks and they didn't have them in stock and looked at me as if I should have already known."
"Kids menus very small chicken gougons overcooked and solid."
"Staff not social distancing or enforcing it."
"But the main complaint is that people are allowed to smoke under the covered outdoor area."
"There isn't a play area unless you count a sandpit..."
"However they didn’t take off our £20 deposit paid upfront because the booking system and billing system doesn’t link up."