Leaders Letting & Estate Agents Western Road Reviews Summary

Customer Service

Pros:

• "Luke to be very attentive and most helpful throughout. During the stressful times, he was calm and reassuring."
• "Rebecca Eager for being so helpful with the problem we had with the roof and not only."
• "Sophie has always replied promptly to communications and dealt with any issues in a courteous and professional manner."
• "Our property manager, Rebecca Eager, has been wonderfully helpful and responsive."
• "Special thanks to Gary, Klaudia and Alex for their help in everything."
• "I feel so reassure when I have questions. I don't just feel like a tenant."
• "Jason, our property manager has been amazing! He has been very flexible and accommodating with certain situations."

Cons:

• "This has made it a lot harder for me to get the issues in my flat fixed."
• "Communication lacked of politeness, to put it likely."
• "They were fine when we were looking for a flat, but management of the property has been awful."
• "I have emailed countless times and rang in the last 6 months quite literally begging just to receive a date for when the building works will be finished and when I can expect a replacement lock for my door. I have received no response."
• "Almost impossible to get hold of and when they finally pick up they don't really know how to help."
• "Absolutely horrible. I don’t know where else to turn at this point."
• "Problems never stopped until the end of the contract."

Property Management Efficiency

Pros:

• "Leaders have always solved any issues with the landlord's propriety."
• "Charlotte Faulk, my Property Manager is easily contactable and responds quickly."
• "Sophie is at the end of the phone. She is highly efficient, proactive, never flustered, and has always successfully resolved every problem I have sent her way."
• "Had a really good experience through leaders. From viewing the flat it took us 3 working days until move in day!"
• "Leaders was very attentive to detail from the first call I’ve made to them to inquiry about places to rent in Brighton."
• "Flat inspections were every 6 months and unobtrusive."
• "We were with Leaders during four of our five years in Brighton, and they were always very helpful."

Cons:

• "Leaders also forced us to sign a contract with a scammer utility company called Spark Energy that forced us to pay unreasonably high bills."
• "Leaders and the landlord have done everything in their power to kick my son and me out of my flat, including harassment."
• "Even from day one our letting experience from Leaders was the worst in Brighton, convoluted referencing procedures and no conversation between members of staff."
• "An entire month and no lessons were learned."
• "Update: The property wasn't vacant, there was a tenant that no one could contact."
• "They are unable to follow Leaders own guidelines, reminders had to be sent the team of the 24 hour legal notice for entry and they take the best part of a month to return money owed to us."
• "An unethical company whose business model is levying excess fees and withholding deposits."

Staff Responsiveness and Support

Pros:

• "John was very helpful and answered all our questions quickly."
• "Jason has made the transition into my new role seamless. He provides a flawless service in terms of the level of communication that he provides, his efficiency being excellent."
• "I also can feel he is present, is not just his work. He is 100 % there."
• "Jason is calm and very professional and no matter what problem is coming his way, he handles it."
• "Thank you for your help."
• "Tracey Lewis was very helpful throughout this, and helped to organize many of the services which we needed."
• "Rebecca Jones has recently taken over management of our flat and has managed the changeover."

Cons:

• "Rented a property with Leaders and they were awful to say the least."
• "He was so communicative with us, and was always first on the scene when there was an issue."
• "When we had a death in the family they even gave us flowers."
• "Procedures desperately need putting in place."
• "Currently dealing with a vacant property because no one did a checkout at the end of a tenancy, or advertised for new tenants."
• "They were so kind and professional on the end of tenancy procedure and communicated whilst getting our inventory and deposit sorted quickly."
• "Rebecca has been extremely efficient and helpful at responding to my concerns."