Pepe's Reviews Summary

Food Quality

Pros:

• "The food from this franchise is thoroughly cooked, and the chicken melts in your mouth."
• "The Quesadilla I tried was the best I've ever tasted, extra hot with Mango is exhilarating."
• "Really tasty chicken, the extra hot is well spicy."
• "The piri fries is soooo awesome, crispy and hot! And the beef burger is memorably good."
• "Good ratio of chicken and rice and the spice is legit not like other peri/piri restaurants."

Cons:

• "Unfortunately, the burger was really burnt, too hard to eat, and chips also tasted stale."
• "Food was horrible and cold and hard had to throw it away."
• "Ordered on Sunday and the chicken was so low quality, so much fat left on the chicken pieces."
• "The quarter pounder single was very small and looked like a kids meal. It got finished in 4 bites for an adult."
• "The chicken was like rubber and it was stringy. I couldn't bite the chicken because it was so hard like leather."

Customer Service

Pros:

• "Staff are very friendly. We sat in and ate as it can seat around 50 people."
• "The 2 managers Umar and Umair are great guys they always go that extra mile to make you feel welcome."
• "The customer service was fantastic. The food was immaculate and of high calibre."
• "Great service from Naveed who went over and above to cater for my son's birthday party."
• "Really good place, was served by a young gentleman by the name of Hayyan, very polite and respectful."

Cons:

• "The manager took no responsibility whatsoever, blamed the driver for the delay."
• "Very disgusting customer service. I called to place an order and the staff didn't confirm anything."
• "I am a regular customer, however, experienced disrespectful behaviour from a staff member named Maya."
• "I ordered food from Uber driver took an hour and a half, he waited 40 min at another restaurant."
• "Resturant don’t want to answer the phone?! Terrible service embarrassment to all the other Pepes out there."

Price and Value

Pros:

• "Decent prices and they do discounts for NHS staff."
• "Food at this particular franchise of Pepe’s is good. Better than those in West Bromwich, Handsworth & Lozells."
• "Great freshly grilled chicken. A menu with decent variety and healthy options."
• "Really good food! Very clean shop, easy to order and cheap prices."
• "Fantastic Service, Friendly smiley Faces from all the staff."

Cons:

• "Prices have increased a total of 3 times which have led to extortionate prices for meals and individual items."
• "Only downside is that it's a bit on the pricey side."
• "The last time I went to this food joint was when it opened and I managed to get food poisoning!"
• "My food was stone cold. I told him he should have cancelled the 3rd order but goes it paid too well to cancel."
• "The prices at this place are shockingly high, the food that we were served today was abysmal."

Order and Delivery Experience

Pros:

• "Plenty of seating inside and very clean. There’s also plenty parking right outside the shop."
• "Ordered recently and they missed out my rice from the family platter. When I got home I rang and it was agreed that the next time I order I will get my rice."
• "Great freshly grilled chicken. A menu with decent variety and healthy options. Delivery service is also available."
• "Food is well packaged and delivered hot and fresh in good time."

Cons:

• "I had an awful experience today my food arrived after 45 mins when it was supposed to come after 20."
• "I ordered food from Uber driver took an hour and a half."
• "Resturant don’t want to answer the phone?! Terrible service embarrassment to all the other Pepes out there."
• "The worst fast food place for time, takes absolutely ages, for orders, even 15mins waiting for FAST FOOD is a joke."
• "Every time I order from here, my order is either missing an item or the wrong flavor."