McDonald's Reviews Summary

Food Quality

Pros:

• "Probably the freshest and fastest mcdonald's I've had."
• "The food was really hot, which my mum enjoyed."
• "One of the Best McDonald's I've been to, the food was how it should be not thrown together like most M.D. restaurants."
• "Most McDonald's are hit and miss but the service here was great, the food was of an excellent quality, everything was brought out hot and was cooked to perfection."
• "For an out of town Maccies I was impressed with the quality of food and waiting time. Fries were hot special order burgers were accurate."
• "This Place Is Amazing. Lovely Staff. Great STOP-OFF area. Me And My Mother Really Enjoyed The Food As It Was Very Warm."
• "One of the best McDonald's I've been to. Food cooked well, put together great so it actually resembles the pictures."

Cons:

• "Bitter cold day in November 2022, hungry and tired, we sat down to eat luke warm fries and a crispy burger which was also luke warm."
• "No shakes or ice cream. Got one mile down road to home and meal flat cold."
• "£11.00 on a Cold Big Mac, unsalted dry and cold fries, flat coke… and 6 nuggets I wouldn’t even give to the dog…"
• "This time they had ran out of both big Macs and (promotional) 'chicken big Macs'."
• "11am exactly hoped to order fresh hot food. 'ALL COLD' is McDonald's a joke."
• "This place is lovely but i do think they should concentrate on the customers inside before doing deliveries or drive through as our food was cold and hard when we received it."
• "Not the best to be honest chips were anaemic and soft no crisp to them and big mac and quarter pounder had hardly any sauce or lettuce on so was very dry."

Customer Service

Pros:

• "Excellent customer service and most helpful staff and delicious food."
• "The young lady that brought our meal over was very pleasant and polite, wish I could have got her name to post."
• "Fantastic service and the food was really hot."
• "Polite and helpful staff help make it a good place for a visit at anytime with any crowd."
• "Staff were brilliant and helpful. Staff made the children also feel welcome giving them activity sets."
• "Always good staff here. If ever there is a problem food is changed without question."
• "We’ve used the interactive boards to order and have had our food brought to us by a very friendly staff member."

Cons:

• "Went for a party and got fined on the car park for taking too long...seems they're joining in with cashing in the parking fines."
• "Terrible customer service. The food tasted like they found it in the loo. The staff made annoying comments about my choices."
• "Well for a start, there were 5 people at the front having a jolly natter even though my brother and I were waiting for about 20 minutes for some food."
• "Waited 45 minutes for a takeaway order. Every item was wrong and loads missing."
• "Never once has this McDonald’s got my order correct at the drive through. Not once."
• "Waiting over 20 mins for 4 breakfast meals and ended up getting a refund and driving off with a hungry family no one behind the counter was bothered that I hadn't received my food."
• "The service was shocking, appreciate you ignoring us and then not providing all of the food ordered."

Facilities & Cleanliness

Pros:

• "The location is great, the restaurant is spacious and staff happy."
• "Clean place, excellent fast service to my table and definitely one of the best of the chain visited."
• "Always a good stop. Well run site, excellent facilities."
• "It's a lovely restaurant that has not been modified with reduced seating in favour of online orders."
• "Have used McDonald's at this location on numerous occasions over the last 24 months & have always received great customer service here & found the premises really clean."
• "A very nice and clean McDonalds."
• "Clean and tidy bathroom, busy too, yet always kept to a high standard."

Cons:

• "A decent venue. It's McDonald's so it's well known trusted and sells what it sells. Toilets are always shamefully dirty but the staff can't be blamed for the dirty habits of customer's."
• "Not much of sitting area as social distance."
• "Restaurant was exceptionally clean. Food was okay. There was a lot of shouting going behind the counter, man in a white shirt."
• "Need closing down. Bad value for money..very dirty people they empty bins. Don't wash there hands and serve people. Food..I have been watching.them.."
• "Stopped off to get food and use the toilets as it said 24 hour to be told that we couldn't go inside as they don't have people inside after 10pm I THOUGHT IT SAYS 24 HOUR!"
• "Toilet facilities are clean and tidy, tables clean, food is what you expect 😊 good old staple."
• "Bit difficult to navigate into but a decent enough mcdonalds."

Order Accuracy & Efficiency

Pros:

• "I used the McDonald's app to place an order, and the service for collecting was fairly quick."
• "New updated machines allow you to scan QR codes from self checkout kiosks for the McDonald's rewards."
• "For a Macdonald's, it's pretty good! Car park looks into the woods, drive thru was busy but efficient. Order was correct even with things asking to be removed etc. Food was good!"
• "Really well located although access can be a little tricky to figure out on first visit. In all my visits its been amazing service and really fast."
• "One of the best McDonald's I've been to. Best staff though I've come across. Mega friendly and helpful."
• "Good access from the motorway, parking space is adjacent. Adequate."
• "This maccys is a longer drive for us than in town, however, it is worth the drive. Decor and cleanliness is second to none and for some reason the food always tastes nicer."

Cons:

• "Not good. Only ordered a 99p burger from inside. My number was missed. I had to ask twice where my food was. Too many people were allowed inside."
• "Waited 45 minutes for a takeaway order. Every item was wrong and loads missing."
• "Going down hill is there a shortage of mayonnaise or is it just at mc donalds. Mayo chicken burgers have virtually none on these days and no extra portions available. Ruins the taste - why."
• "It was a nice meal, let down by the bigmac, which was thrown together."
• "Drive through review - Absolutely poor service during later hours. Missed things off my order multiple times."
• "Waiting over 20 mins for 4 breakfast meals and ended up getting a refund and driving off with a hungry family no one behind the counter was bothered that I hadn't received my food."
• "Every time I visit there is something missing from my order for example today I ordered a grilled Peri chicken wrap and received a small wrap with nothing in it apart from a chicken select, not going to use the drive thru again"

Environmental & Social Responsibility

Pros:

• "Great to see recyclable packaging."
• "Fantastic service! Friendly, incredibly helpful and really fast!"
• "Always good staff here. If ever there is a problem food is changed without question."

Cons:

• "Only visit McDonald's occasionally due to their part in rainforest deforestation."
• "Most of the staff are great but very disappointed that unlike every other McDonalds I've been to, this one doesn't do offers for hm forces but do so for students. Was told management don't support the forces"
• "Shame that in all McDonald restaurants you have to listen to bloody alarms sounding all the time ruining the experience"