McDonald's Reviews Summary

Location & Accessibility

Pros:

• "Nicely located in the retail park so you can do get to your shopping after enjoying a simple meal."
• "Visited this Mc Donalds in Lakeside which is near the big Tesco there. As always, good breakfast and fantastic service."
• "Fantastic location for where it is."
• "Another modern, immaculate Drive Thru and restaurant, positioned perfectly for a post shopping meal or snack, coffee or whatever you fancy and you can take advantage of the iPads and WiFi if you need them."
• "Very large well thought out restaurant. Good and fast service from the staff that work there."
• "the car park looked clean."
• "There's a restroom by the entrance for customers to use. A lot more tidy than other fast food restrooms."

Cons:

• "Cars queuing onto main rd. not enough spaces to park."
• "Also the drive through lane queue was so long it was causing traffic to pile up."
• "Drive through queue is blocking off the roundabout, access to Tescos and access to the service roads for the majority of the shops in the retail park."
• "Your average McDonald’s. Car park is on the smaller side for its location, but the track next door could be used if needed."
• "Cars queuing for drive through out onto main road, not enough parking on site..."
• "You have to drive through the parking section with kids and people trying to park when you just need a quick in and out drive thru."
• "Honestly, drive the extra few miles to polegate McDonald's, every single time I use this place it's at least 25mins wait for food."

Service & Staff

Pros:

• "Breakfast was cooked quickly. I had the pancakes which was large and hot chocolate was excellent."
• "Large place loads of room for others not many people, table service is excellent they prepare the food in 1-3 minutes."
• "Friendly staff especially Maria who cleans your table without being asked and makes a point of talking to customers."
• "Staff are helpful if something is wrong."
• "The very best double quarter pounder meal in the world... Cooked to perfection every time."
• "Food is always hot and fresh."
• "Fast service even though lots of uber drivers are in there collecting."

Cons:

• "Shockingly clear that one hand does not know what the other is doing."
• "This used to be the best McDonald’s around for miles but now it’s like the blind leading the blind unless your one of the delivery services who take priority over every customer in store."
• "McDonald's has very poor service when the store is ramed packet one till is only open when ask to open till 2your told by management it not working use the touch screen order system very bad customer service not worried about customers just about money."
• "Staff completely disinterested, absolutely clueless."
• "A shame it’s so ill managed."
• "Orders are consistently wrong."
• "Worst McDonald’s I’ve ever been to."

Food Quality

Pros:

• "Nice and tidy restaurant, stopped off for a breakfast and sat inside."
• "The food is standard McD's although todays seemed as tier than normal McD's."
• "Stuck in traffic so stopped to get a coffee, bit of a que but didn't have to wait too long."
• "Visited McDonald's in Pontefract a couple of weeks ago and the contrast was amazing, really good staff, smiling, friendly and helpful."
• "The food is to a good McDonald’s standard as well."
• "Quite a busy McDonald's, was really clean and nice big tables with lots of room."
• "Food is okay, hot and seems fresh."

Cons:

• "Got all our order wrong chicken sandwich without lettuce just mayo also cold."
• "Took them 27 minutes to give an order of 2 drinks and 3 plain Mcflurry."
• "Coke was flat and not cold. McFlurry wasn’t mixed properly, just melting ice cream with bits on top."
• "Also your chips taste like actual cardboard."
• "Drive-thru is only an option if you are willing to give up 30-40 mins of your life."
• "The mc chicken sandwich wasn’t their it was a spicy chicken one. That was pink in the middle."
• "Some fries were undercooked."