Pepe's Reviews Summary

Customer Service

Pros:

• "Good customer service! Fast food when collecting and delivering. Never had an issue with missed items."
• "Staff were very friendly, food came out hot, fresh, on time and excellent value for money."
• "The staff there would make sure i leave with a smile."
• "Staff are attentive to the point, professional and focused!"
• "Staff is well trained and friendly too"

Cons:

• "Just went to this branch, girl on the till (you know who, theres plenty of other reviews mentioning her) has a serious attitude problem."
• "The service is as bad as the food. No manners from any of the staff members."
• "Disgusting customer service ordered a meal and they missed out items only to be told there was nothing they could do about it at the time."
• "Absolutely awful service. They always send the food cold and take ages getting the food out for delivery."
• "Horrible Experiance... Girls working at the tills and preparing food had no customer service skills."

Food Quality

Pros:

• "This place is the simply the best in the entire pepes franchise."
• "The fpod was well dpme and saucy loved it best chicken ive had in a long time quality here beats antwhere else in hanny"
• "Absolutely love their food and sauce. Wings, spicy rice and chicken salad is my fav by far but never the less the whole MENU is a winwin with the whole recipe!"
• "The food at this branch has always been perfect!"
• "Food was very nice! Ordered a full lemon and herb chicken for myself and the wife."

Cons:

• "I ordered a meal through uber eats when it arrived it was so cold and soggy."
• "Chicken was burnt, fries were just about warm."
• "The food tasted off for some reason. A few hours later I was sick - vomiting all night due to food poisoning."
• "Worst food ever, I ordered 2 whole chickens, it was all raw, bad smelling and not even marinated"
• "The food was not good."

Delivery & Timeliness

Pros:

• "Order from these guys regularly almost once a week. Never had an issue, food is always fresh and hot picked up or delivered."
• "Had a large order today (about 15 people) who wanted different things so I was 90% sure something off the order would be missing. However my order was perfect and everything was included."

Cons:

• "If your doing a online home delivery order then order 2 hours in advance."
• "It’s my daughters birthday today so I decided to treat her and her friends to some “fast food” from pepes. Not only did it take 2 hours for the food to come but was also cold."
• "My food was ready. But I had to wait 10 mins as they were busy talking."
• "If you are hungry -DO NOT order delivery from this place, they told us the order would be done initially within 30mins - 1 hour and guess what they still turned up late!!!!"
• "Shocking delivery service. I live 5 mins away by car. Delivery time:- 1 hour 15mins."