Kinleigh Folkard & Hayward Clapham Common Estate Agents Reviews Summary

Customer Service

Pros:

• "Both were very friendly, helpful, attentive and great to work with."
• "Our experience with KFH was brilliant, their service was quick and top quality from the start of the process."
• "They were very patient and communicative and went above and beyond to help me understand the process."
• "Annabel is friendly and so helpful."
• "Paul and Charlie from KFH Clapham were fantastic throughout the sale process."
• "The whole process worked out so smoothly."
• "Thank you Annabel."

Cons:

• "Terry mis-read the lease, attributing the wrong lease to the property I was interested in."
• "In short, I found both difficult to engage with throughout most of the process and would not recommend them as a potential buyer."
• "Terry had a habit of answering on average 1 out of 3 of my questions I'd put into an email and would answer my email once a day so this made communication very slow."
• "Terry would not return my emails or phone calls. He went completely silent over a number of days."
• "This error came about 5 weeks into the process, well after I had a solicitor appointed and so I was unable to negotiate my agreement with the solicitor; he was able to charge me a considerable additional fee for the extra work involved with creating a new lease."
• "I lodged a formal complaint against the branch in regards to the inaccurate lease information and additional costs."

Professionalism

Pros:

• "Lucy Barnes was my point of contact and I was immediately impressed by her professionalism and proactive approach through the sales process."
• "Would highly recommend KFH - my experience with them was fantastic."
• "Incredibly supportive and go above and beyond, in every situation."
• "Paul Harris was extremely friendly, professional and helpful throughout the purchase process."
• "Gemma was positive and responsive throughout the process."
• "Paul is friendly, knowledgable and has a great sense of humour."
• "The onboarding of my property was quick and they got it to the market quickly."

Cons:

• "Unlike other estate agents they were not pushy and were sincere which helped alleviate any concerns I was having."

Recommendations

Pros:

• "I would definitely recommend KFH to anyone buying or selling a property."
• "Wouldn't hesitate to recommend!"
• "Would highly recommend Paul and the team."
• "We highly recommend using KFH Clapham Common."
• "I can highly recommend KFH for anyone looking to rent a property."
• "Thank you to Gemma and the team at KFH, we're very excited to move into our new home!"
• "I very happily recommend Paul and he will be my first port of call as and when the time comes that I am looking to sell and buy again."

Cons:

• "It really was such a positive experience."