Robinson Jackson Welling Estate Agents Reviews Summary

Staff Performance

Pros:

• "I was very happy with service provided by JAMES KARAMA during the letting, he was helpful, good communication and very hard working man, i am very impressed."
• "We would like to thank Sue Cooper for all her help and support within the chain."
• "Just had flat inspection visit from Robinson Jackson, and their super fast response to the issues we'd raised was fantastic."
• "Our agent was James Kamara. Absolutely brilliant service."
• "Scott at the Welling office has been so efficient and easy to deal with."
• "Scott and Tony have been our rocks and have helped my mother and I get through one of the most stressful processes of our life."
• "Tony Hodges went out of his way to ensure a smooth exchange and completion; even though it was not his responsibility!"

Cons:

• "You will keep on chasing them weeks and months for any maintenance as if you don't have any other work and there would be hardly any good response."
• "I have to keep chasing multiple times to get an answer from the progression team."
• "From this sad experience I WOULD NEVER go through with Robinson&Jacksons again."
• "It took a week for someone to even come and look at the shower. Plus another week for it to be replaced. Shocking!"
• "It was impossible to book a viewing. A lot of lies."
• "But the after care is terrible and lack communication."
• "But once you start living as a tenant in the property, the property management team is terrible."

Agency Efficiency

Pros:

• "After the viewings we had 3 offers and the house was sold WOW all within 3 months too."
• "We used Robinson Jackson welling branch. Ben Harrington and the staff were very helpful and managed to sell our house in a matter of days Rather than weeks."
• "I am extremely satisfied with the speed of the process. I moved into the place within a week."
• "The Sales Progression Team took over, said they would keep in touch weekly which they have and this has now resulted in completion after only 6 weeks!!"
• "The process from viewing till we had the contract exchanged was very smooth and unexpectedly very quick."
• "House was in market within a week and they had also set up 11 viewings in the process."
• "Same-day resolution and booking of contractors was very impressive!"

Cons:

• "The heating system which are old school electric heaters are appalling!"
• "Windows constantly full of condensation and water dripping from the window seals."
• "Temperatures inside our house around 10 degrees. The average temperature should be between 17-21."
• "The shower took 20 minutes before the hot water kicked in. Pathetic to say the least!"
• "Email after email which was rarely responsive. Phone call after phone call. Nothing seemed to be moving forward."

Customer Service

Pros:

• "Friendly efficient and professional."
• "Very friendly and helpful staff."
• "Great team at the Welling branch of Robinson Jackson, fast efficient and a huge thank you to Lilly, James and Wayne for their level of commitment and professionalism in dealing with our property."
• "Found the staff to be very friendly, knowledgeable and quick to respond to queries."
• "They listen to your needs when wanting to rent and they are very efficient."
• "I found all the staff very professional and knowledgeable keeping us informed at all times and always available to give guidance throughout our buying and selling process."
• "Scott and the team at Robinson Jackson at Welling were proactive, professional and really helpful throughout the whole process."

Cons:

• "I wanted to sell a property with Robinson Jackson... but no one called back."
• "I was left feeling that if I wasn’t a single woman, they wouldn’t have spoken or dealt with me like they did."
• "Disappointed. It felt like they were working to get my buyer the best deal."
• "BEWARE and trust at your peril."