Connells Estate Agents Aylesbury Reviews Summary

Professionalism and Responsiveness

Pros:

• "Adam's professionalism, kindness, and informative guidance were exceptional."
• "Their efficiency and professionalism made the paperwork process remarkably smooth and convenient."
• "Exceptional service from Connell. They were highly professional, responsive, and made the rental process a breeze."
• "The whole team have been so helpful. I would highly recommend their services."
• "Very professional, efficient, polite and helpful service from Connells Aylesbury."
• "DeAndre our mortgage broker from Connells has been amazing!"
• "Adam Manning was fantastic from the time the property became vacant right up to the time it became occupied by new Tenants."
• "Connells were absolutely fantastic with getting us into a property as smoothly and quickly as possible."

Cons:

• "No reply to my question about tree far too high and encroaching on my property. Promised call back but never have got one."
• "We paid them already around £1000+ but not heard from Pritesh or Pritish since September 2021."
• "Placed a deposit on a flat in Sloane House, withdrawn and now Graham Levy isn't responding to me after requests to return my deposit."
• "Late responses, late payments received and lack of communication."
• "No return calls following messages left. Training needed at all levels."
• "Emails are regularly ignored by employees."
• "They don’t care about data protection act. Better to be careful when give your details to them."
• "After being told the property for rent was my daughters, she cancelled further appointments and viewings only to be told the next day it had been given to someone else."

Efficiency and Support

Pros:

• "They kept their word and was readily available right throughout the process to ensure everything went smooth."
• "Adam and Ambre went above and beyond ensuring I get the property I want."
• "The letting department team has been amazing. The process was very smooth."
• "Adam is just an amazing agent. Very friendly, positive and professional."
• "The team at Connells Aylesbury are amazing! It was pleasure being served by them."
• "The renting process with Connells was very speedy and straightforward."
• "Connells were fantastic throughout my search, application and move in and are still providing a brilliant service 3 months in."
• "I've had a stress-free experience with Connells, with the help of DeAndre and Charlie."

Cons:

• "Let us move in a property with a very bad leak in one of the rooms, resulting in my friend having to extend her contract with her previous flat."
• "Their 'launch' days for new builds are nothing more than just a 5 minute run down of the offering at their office that you could do over the phone."
• "Recently I have rented a flat in Fairford Leys in Aylesbury from Connells in Aylesbury town centre office. After moving the flat I was trying to change utility suppliers but find out that Connells already provide to contact utility of my flat without my concern."
• "Found the staff very enthusiastic regarding my house sale... So you can understand my disappointment that nearly 3wks in I have had 1 viewing."
• "My partner and I wanted to view a property, we have a mortgage in principle... They’re the only estate agent out of 15 I arranged viewings with to ask such a thing."
• "Had the easiest move in with the letting team. Charlie Benfield made the move in easy with his wide knowledge and he went the extra mile to help us find and rent the best place for us."
• "Have had a broken fridge and Dishwasher for almost a year now along with other 'minor' issues since we moved in 3 years ago."
• "Their customer service is very poor, I left several message for their agent to contact me but it never happened and I am the one who has to contact them every time."