Sacha Scott Estate & Letting Agents Reviews Summary

Customer Service

Pros:

• "We found her very friendly and knowledgeable."
• "The whole team were very responsive to queries and help with problems."
• "We always felt supported and reassured."
• "Their communication was second to none and all queries were answered very quickly."
• "Nothing was too much trouble."
• "They understood and supported viewings to suit me and my circumstances."
• "They took all of the pressure from negotiations with buyers."
• "They always keep you updated on the process and feedback on viewings."

Cons:

• "I found the whole experience far more stressful that I expected."
• "This agent works only part-time, the rest of the time is covered by fill-in incompetent staff."
• "We had arranged to view a property today to buy with Scott Martin and he did not bother to turn up."
• "Worst Experience. This agent works part -time. Very disappointed with their unprofessional conduct."

Professionalism and Expertise

Pros:

• "From the very beginning, they impressed us with their professionalism, knowledge, and dedication."
• "Sacha was very honest about the market and set realistic expectations which I really liked."
• "Sacha Scott provided a truly dedicated, efficient, and professional service."
• "Sacha and her team are superb! From start to finish their service was exemplary."
• "Highly recommend Sacha Scott, a very professional team who help you through at every step."
• "Sacha took time and thought when valuing our property and considering how to market it."
• "We found Sacha Scott by asking for recommendations in a Facebook group after seeing several Estate Agents and feeling uninspired by them all."
• "The initial valuation was in line with market benchmarks and wasn't overvalued which a number of companies are currently doing to secure listings."

Cons:

• "We then changed to Sacha Scott and had a completely different experience. At every step, Sacha and Scott provided such a personal, high quality service."
• "An all-around excellent service...highly professional, efficient, friendly....a very positive experience dealing with Sacha Scott Estate & Letting Agents company."

Communication and Responsiveness

Pros:

• "The whole team were very responsive to queries and help with problems."
• "Their communication was second to none and all queries were answered very quickly."
• "They understood and supported viewings to suit me and my circumstances."
• "The communication between potential buyers, Sacha Scott and ourselves was excellent."
• "Sacha helped us through a few difficult moments in our sale, suggesting solutions and maintaining our confidence throughout."
• "As a tenant, I am 100% satisfied with how Sacha Scott has been managing our rental property. From the moment we booked the viewing view until today, they have been professional and responsive to any request."
• "Excellent communication from start to finish from all of the team."
• "We were recommended Sacha Scott by a friend, Judi in particular. Judi was excellent - very professional, efficient and helpful."

Cons:

• "Lack of personal communication and collaboration with the vendors is replaced by impersonal e-mail ping-pong. Certainly no 'personalised service' or personal contact even during working hours."
• "This agent works only part-time, the rest of the time is covered by fill-in incompetent staff without any knowledge of their properties, interest or customer service skills."

Overall Experience and Satisfaction

Pros:

• "The whole process from start to finish was fantastic."
• "They also recommended an excellent solicitor in Cuff and Gough who were also excellent."
• "So much more of a personal touch than most estate agents. Highly recommended"
• "The process of open house day was well managed with vetting of viewers and allowed us to feel confident that we would secure a good offer."
• "Great Estate Agent to Buy and Sell Properties."
• "Lovely staff and so helpful when helping us complete quickly."
• "We were recommended Sacha Scott by a friend, Judi in particular. Judi was excellent - very professional, efficient and helpful."
• "We work with Sacha regularly and you will not come across a more dedicated hardworking and proactive agent .... don’t event think of using one of the chains if you want a smooth transaction #shoplocal"

Cons:

• "Worst Experience. This agent works part -time. Very disappointed with their unprofessional conduct."
• "This agent works only part-time, the rest of the time is covered by fill-in incompetent staff without any knowledge of their properties, interest or customer service skills."
• "We had arranged to view a property today to buy with Scott Martin and he did not bother to turn up."
• "The team at Sacha Scott provide a fantastic service, from the marketing of your property to resolving unexpected issues along the way."