Independent James Reviews Summary

Customer Service

Pros:

• "Tom Costelloe in particular is diligent, well informed and generally lovely to deal with."
• "The team is excellent both at the front-end in advising on mortgage solutions, and the (less glamorous) back-end making sure that everything runs smoothly."
• "Tom, Daniel and the rest of the team were incredibly professional, efficient, friendly and above all helpful."
• "Oliver and Raul have kept us up to speed throughout the whole process."
• "Shangs and James are extremely knowledgable in this field and put our minds at ease throughout the purchasing process."
• "The communication has always been prompt, friendly and reassuring."
• "They were very responsive, willing to answer all of our questions and dedicated to making sure that we got the best deal for our needs."

Cons:

• "I’ll look elsewhere. If you can’t be bothered to return calls from genuinely interested clients then congratulations but I’d rather take my business elsewhere."
• "After a few days of not hearing anything I called yesterday and was told the same thing. No call back. Still waiting."
• "We used Independent James for remortgage services a few years ago which went quite well at first but by finalisation I had to keep on chasing them and became increasingly frustrated with the poor customer service."

Mortgage and Financial Advice

Pros:

• "Despite the complexities introduced by one of us working freelance, they found us a really great deal with a provider they knew would be happy to lend to us."
• "They suggested suitable products that saved me money on both of them."
• "IJ have been helping guide us for a number of years. Their service is thorough and responsive and their recommendation has led to a substantial saving over the next mortgage term."
• "Because of Independent James specifically Tom and Daniel I have been able to get a mortgage under my current circumstances."
• "We had complex needs on two concurrent mortgages and they managed the entire process very efficiently."
• "Independent James however went above and beyond to get to know us, our case, and discuss all our options, and came back with an exceptional offer."
• "Independent James was able to very quickly secure us an excellent mortgage rate."

Cons:

• "The insurance brokerage service was offered through emails that were very templated and cookie cutter."

Professionalism and Responsiveness

Pros:

• "Fantastic from start to finish. James and his team could not have been more helpful."
• "Tom and Dan were quick to reply to any questions and also step in and contact the mortgage provider to chase for an update and answer."
• "They make the process very simple and easy."
• "Tom's been incredibly patient, friendly, helpful, thorough and efficient."
• "They have excellent systems in place and a clear customer centric approach."
• "Oliver Marley is extremely helpful, polite and professional, and really has helped in making house buying that little bit easier."
• "Tom and Dan have now produced a few mortgage offers with insanely quick turnaround times for me, huge thanks to both."

Cons:

• "I had to keep on chasing them and became increasingly frustrated with the poor customer service."