Michael Anthony Estate Agents Aylesbury Reviews Summary

Customer Service

Pros:

• "They were responsive and effective, keeping us well informed of any developments throughout the process."
• "Each time we encountered an issue, they were always at the end of the phone and always called back!"
• "Kristina who has been very proactive, given good advice and has been exceptionally helpful in getting our sale through to completion."
• "The support we received from the sales progression team was absolutely phenomenal - that team are an absolute credit to the company."
• "Without fail, all of them have been courteous, professional, knowledgeable, helpful, communicative, honest and a pleasure to deal with."
• "Kristina in Sales Progression has been an absolute pleasure to deal with, making stressful conversations & zero communication from our solicitors so much easier."
• "The whole team were very helpful including the sales progression team who kept us informed along the way."

Cons:

• "We would like to make a complaint about lady called Ella from Michael Anthony, Aylesbury branch."
• "Ella's behaviour was rude & didn't seem co-operative at all."
• "Emailed about a valuation on my property and didn't even come back to me obviously don't need the sales..... would not recommend them."
• "I felt that I was always chasing for feedback after a viewing rather than Michael Anthony letting me know."
• "This can not be called professionalism."
• "Email after email was ignored until May when I received an email to say Vicki James had left."
• "Main complaints: Aftersales team who ignore emails."

Professionalism

Pros:

• "They were very responsive and helpful to provide advice and information."
• "I have dealt with Michael Anthony Estate Agents numerous times over the years and I have always been impressed with the helpful and professional service and advice."
• "Very friendly & professional staff with excellent knowledge of both the market & the local area."
• "Professional and friendly. I noticed the depth of knowledge across the whole team was brilliant."
• "Andrew Kerr in particular always manages the sale of our property with great care and goes above and beyond expectations."
• "Lewis has been our Agent throughout the whole process and honestly has been so accommodating and really responsive."
• "Professional, knowledgeable and dynamic to their approach."

Cons:

• "Unfortunately a very disappointing experience. I chose to sell my flat through Michael Anthony as I had heard good things from people who had used them in the past. My flat was on the market for 6 months and did not sell."
• "The handling of viewings was poor on occasion, with my requests being ignored and being left feeling like my house (and my wishes) were treated with a lack of respect."
• "Agent overheard during a viewing telling the potential buyer who was talking about making an offer, that he thought another property was better than mine!! I am speechless."
• "Not informing the vendor when I withdrew my offer."
• "Sales never around, always had to leave messages with lettings."
• "Really bad service from Ella, missed out on a rented property due to her not having application forms on her and then emailing them to me later next day."
• "It seemed like they hadn't fully done their checks on the chain below."

Efficiency

Pros:

• "We were surprised when we got our new home in just 3 months."
• "They both made the purchase of our first family home smooth and simple."
• "All I have is positive comments about Michael Anthony. Throughout the whole process they kept me updated and went out of there way to ensure the process went as smoothly as possible."
• "The sales team lined up lots of viewings and it was sold in a couple of days for over the asking price."
• "Great experience with Michael Anthony selling our house and purchasing our new home."
• "Michael Anthony aylesbury have been very helpful throughout the whole process."
• "Their Sales Progression Team, particularly Vicki, were brilliant and so helpful in moving our sale forward."

Cons:

• "Finally found out they still weren't aware when I called 3 weeks later to find out cause of delay and had to get quite involved sorting it out."
• "I wait days to get a half hearted response to queries and then am left in limbo with no actual answers and I’m left chasing again and again."
• "This wasn't passed onto our buyer so they understandably held off getting searches done."
• "Update (Sept 22) due to buyer pulling out at the last minute after 6 months of delays, house is back on the market."
• "We agreed we probably wouldn't use them again, mainly for three reasons."
• "The sales and progression team have also been disappointing unfortunately."
• "Ella you really let us down by your very unprofessional behaviour in your job."