eddisonwhite estate agents Reviews Summary

Professionalism & Expertise

Pros:

• "I cannot communicate how much I appreciated their professionalism and knowledge, which I did not see from a lot of other companies."
• "True professionals. I would thoroughly recommend EW to anyone wishing to sell a property in the area."
• "Their professionalism and efficiency is first rate. Always courteous."
• "The most important aspect of our sale was that we exchanged within 4 weeks of offer."
• "Fantastic service from Eddison White from start to finish."

Cons:

• "They had absolutely no idea who I was and had no record of my application being submitted at all."
• "Terrible agents, they do not look after tenants and do not care about them. Only interest is landlords and trying to squeeze as much money as they can from tenants for no reason."
• "AVOID AT ALL COST. Very disappointed with their service. They didn't want to help resolve any of our issues."
• "Made an appointment for a review on our Newly Refurbished flat... However, at 1:10pm nobody had arrived."

Communication & Responsiveness

Pros:

• "She was always on hand if I had any questions - big or small, which was very important to me as a first-time buyer."
• "Despite a drawn-out process in our chain, they were communicative and highly responsive throughout."
• "My overall experience with them was wonderful and smoother than I could’ve ever expected."
• "Fantastic agents in every sense!... their communication throughout was incredible."

Cons:

• "Haven't received our deposit back in 3 weeks and still counting. Horrible communication, you feel like you have to be on top of everything."
• "Terrible company. Don't deal with tenants issues at all throughout the entirety of tenancy."
• "We constantly need to repeat information, complaints, etc., and why we were charged the ridiculous amount of agency fees is beyond comprehension."

Customer Service & Support

Pros:

• "Emma and Holly are both wonderful, and made me feel so at ease from the get-go."
• "Richard, the owner, has been great to chat with too. During Covid in particular, they were very helpful and understanding."
• "Holly has looked after me and my tenants for the last few years and always keeps me updated."
• "Really community spirited owner. who supports the local community in many ways."

Cons:

• "WORST service from an agency... all about maintenance issues that were/are ignored, forgotten about, presumed as unimportant, etc."
• "Would not recommend this agent! Haven't received our deposit back in 3 weeks and still counting. Horrible communication."