Address: Newport Rd., Middlesbrough, TS1 5HZ, United Kingdom
Phone: +441642808900
Rating: 4.3
based on 180 reviews.
Customer Service
Pros:
"They were so helpful sending emails and personalised videos of each car I asked for."
"Gary (Sales Manager) made every effort to get the issues sorted and even arranged to have a loan car driven out to me while my car was being sorted."
"A truly pleasurable experience. Tom Covell is a credit to your team."
"Chris Lamplugh was amazing to deal with he explained things very well, he was helpful and nothing too small for him either."
"Good customer service experience, Nicola the customer service representative dealt with the issue and the whole process from the start."
"Amazing customer service from start to finish. Jonny went above and beyond to ensure my new car purchase was a pleasant stress free and enjoyable experience."
"Always excellent service from Lookers VW Teesside. I’ve purchased a number of cars from here and the service is always first class."
Cons:
"Absolutely disgusted with the service I have received from the manager Gary as well as the Lookers customer care team."
"On arrival Stuarts attitude was unhelpful and dismissive."
"The sales team were stood in a huddle chatting & drinking but nobody went over to see if they could help."
"This doesn't require further investigation or a link to your feedback form. Just an apology. Lookers need to get their customer service in order."
"Lesson to be learned is not to trust these guys and get everything in front of you before you leave the garage."
"Would not trust this dealership at all. Stay away."
"I phoned on Monday morning and was told by reception that one of the sales team would phone me back - they didn't."
Vehicle Quality
Pros:
"After buying a Golf 2 years ago I was happy with the car."
"Also the quality of the car I chose was to high standards and perfect as it should be."
"Everything was ready for the day of collection bearing in mind that I am 160 miles away. Lots of communication and videos to show the condition of the car that put me at ease."
"From start to finish great experience, dealt with a gentleman called Tom from the beginning to end who kept me updated all the way, professional polite and would happily recommend using Audi teeside."
"Excellent service from the sales team at lookers teesside. From start to end they have looked after me with my new car and made sure I was happy at every step."
"We were over the moon with the service we received from Tom and Jonny, nothing was a problem and we got our car quicker than we thought."
"The whole process signing paperwork and making payments were simple and straightforward."
Cons:
"Numerous problems with the car that we are spending a fortune on getting changed/fixed."
"The car that arrived has a completely different colour paint on the bumper to the rest of the car. It had numerous scratches and dents."
"I came in with a perfectly functional bonnet opener handle and the technician that worked on my car spoilt it."
"I then realised the entire front end of the car was misaligned - each panel wasn’t lined up properly and overall looked as though it had been in a crash and hastily repaired."
"Car was not cleaned and leaves not removed from radiator (cannot be done by hand)."
"Went to test drive a 21 plate golf gti and noticed the offside rear door had been repaired and painted."
"Sold us a 2021 tiguan we then were stopped by police armed response as the vehicle was displaying the wrong number plates that corresponded to a porsche."
Communication
Pros:
"He kept me informed every step of the process and even delivered it personally to me."
"Very good and courteous service from Adam and Nathan in the sales department."
"Initial enquiry was responded to quickly and Adam went the extra mile to get the deal in place."
"A great dealership with a really friendly set of people working there."
"The staff are always very welcoming, friendly and helpful."
"The salesman, Matthew Bacon, was very helpful and I was very impressed with his communication skills and friendliness."
"Daniel managed the sale and arranged everything from the test drive, to easily sorting the finance, clearly explaining each stage - extremely helpful throughout."
Cons:
"On the video my tyres was mentioned 1 was 15% worn… so the fitter said but I got them fitted that morning and headed over for my service which was approximately 4miles away…"
"Your major service includes a diagnostic check and report. I don't see any evidence of this being done, or a report being given to me."
"Lied to me about having cracked CV Boots on both sides of the wheels and saying it's an MOT Failure."
"No video of check completed. Was told one this was wrong and then changed to something else."
"I then looked on the website and saw the car was back for sale but was priced £2,000 higher than the price we had agreed... Greed!!!"
"The car was was advertised with full VW service history which is also not correct."
"Straight away logbook sent to wrong address, car not taxed as told it was before leaving garage."