"He was personable, well informed, not pushy, and he gave me plenty of time to go through all the documentation which he explained carefully."
"Phil's care and service was above and beyond levels of expected service."
"Thank you for a really good service experience."
"Martyna was friendly, approachable and knowledgeable and in no way pushy."
"Phil was great! Very friendly and knowledgeable."
"Aaron was so inviting, obviously he was because he wanted to sell me a car haha! But on a serious note, he was friendly, really listened to what I wanted and tried everything in his power to keep me happy."
"Danny supported us through the whole process - from the moment we arrived, the test drive, answering all of our questions right through to picking up the car."
Cons:
"VW gave me a loan car that was not fit to be on the road."
"I am really dissatisfied with the service I have received from Inchcape so far!"
"Extremely disappointing experience. Car reserved and test drive date arranged to suit Inchcape, but car unavailable and they did not know when it was due for return."
"Visited this week and very disappointed with their customer service."
"Overall experience of the dealership poor. On basis of this experience, we would probably not return."
"However on this occasion when returning to collect the vehicle there had built up a queue of customers waiting to collect their vehicles with the associated paperwork. There appeared to be no member of staff that Jodie could call upon as back up."
"Totally bizarre experience trying to buy a car from this garage over the phone."
Vehicle Purchase & Delivery
Pros:
"Absolutely delighted with the whole process of buying our new car from start to finish."
"I would 100% recommend this dealership to anybody looking for a new car."
"Fantastic service from start to finish. Brilliant and approachable sales assistant Martina."
"I came to Volkswagen to find a new car that suited me perfectly! I was assisted by the lovely Martina and she helped me find my VW Polo which I am very happy with!"
"The recall work was carried out efficiently and the car was cleaned inside and out and fully charged when collected."
"Car exactly as described and even kindly including paint and leather protection for free with my purchase."
"We would highly recommend this dealership in Exeter."
Cons:
"They could not look at the gear box unless I committed to covering the cost should it need replacing."
"Inchcape systems, planning, etc particularly poor - all round."
"The vehicle walk around video covered the tyres and none of the other points I was told needed doing, again not helping to build a level of trust."
"Went there today to look at a specific car. Again, nobody spoke to us."
"Eventually someone came over only to be told that they couldn’t help me and I would have to ring VW myself."
"Ordered a new car, initially the order was delayed due to a hold up at the factory l, which was out of everyones control. The dealership made efforts to find a new car (Same spec) which was already in transist."
"Overall the purchase felt very transactional and I will not be purchasing from this branch again."
Facilities & Amenities
Pros:
"The waiting area was quiet, warm and comfortable and the complimentary drinks were very welcome."
"The toilet facilities were very clean."
"Lady on reception all over it, very friendly."
"Staff were friendly and asked if a drink was required on both visits."
"The facilities were excellent, we test drove/sat in lots of different vehicles until we were happy that we’d found the one that we wanted."
"The ladies at Reception were very welcoming and extremely efficient."
"Courteous and helpful staff and all our questions were answered. Calm space in the waiting area and members of staff friendly."
Cons:
"Rectified the Windscreen pump for £7 (new fuse) VW quoted £60 just to tell me what it needed."
"Very down to earth and straight talking, explaining everything really well."
"No one would talk to me apart from the girl in service who would go and check with people behind their desks but not talk to me directly."
"I was passed onto Aaron to complete the sale, this was disappointing as I would've expected to have dealt with the same person throughout the sale."
"I was disappointed at the level of cleanliness in the car."
"Was told my car was washed and vacuumed, Carpets only done, and looks like it went through a car wash as the wheels weren’t done."
"Whilst I don't have a problem with OEM dealers charging a premium I don't like to be taken advantage off."
After Sales & Follow-up
Pros:
"Danny also called me a few days later as a follow up to make sure I was happy with the car and everything was ok."
"I received a couple of follow up calls to make sure I was getting on with the car and if I had any questions."
"The after care is exceptional and the team are more than happy for you to contact them with any questions or queries about your new vehicle."
"The aftercare has also been great with regular contact to check everything is okay and I’m enjoying the car!"
"Have also had follow up contact."
"Martyna has continued her support ensuring that we are completely satisfied with our new car."
"Danny invited me to meet the Inchcape Exeter Manager to allow Inchcape to say thankyou for the business."
Cons:
"Problem resolution insufficient."
"Nothing heard from management… not impressed. Was told it will be looked at for the future but I’m not convinced."
"Very disappointed. Been up there before and had a look around the forecourt, nobody said a word to us in over 15 minutes."
"I was in the process of arranging a deal on a VW Touareg... Very poor show and underhanded."
"Overall very disappointed, the service has gone downhill over the last 3 years of driving that car."
"I was very disappointed that the car has a very obvious rattle inside of the car when being driven."
"I turned up at Inchcape Volkswagen Exeter to look at a used Up! GTi... This experience could have been so much better."